Michael Flores
San Antonio,TX
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Credit Union Service Centers
San Antonio, TX
03.2023 - 01.2025
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Data Intern
HEB Grocery Store
San Antonio, Texas
11.2021 - 01.2023
- Created databases for storing data dictionaries and entries.
- Made google slide presentations for training purposes
- Worked on excel and world documents
Stocker
HEB Grocery Store
San Antonio, TX
12.2020 - 07.2021
- Stocked Merchandise
- Worked overnight late shifts long hours
Manager
Sonic
San Antonio, TX
08.2018 - 10.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Managed inventory
- Resolved customer complaints and issues
- Oversaw daily operations
Education
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX06-2024
Skills
- Inventory storage
- Reliable and punctual
- Reliable team worker
- Filing and data archiving
- Call center experience
- Problem resolution
- Empathy and patience
- Multitasking and organization
Timeline
Customer Service Representative
Credit Union Service Centers
03.2023 - 01.2025
Data Intern
HEB Grocery Store
11.2021 - 01.2023
Stocker
HEB Grocery Store
12.2020 - 07.2021
Manager
Sonic
08.2018 - 10.2020
Associate of Arts - Business Administration
San Antonio College
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