Desired Job Title
Customer service representativeShift managerPrep CookBarista/CashierWork Type
Full TimePart TimeLocation Preference
On-SiteHybridRemoteLocation: Fairborn, OH, USFairborn, OH
Open to relocation: Yes
Lindsi Zipp
Hospitality and Retail Customer Service
Fairborn,OH
Work Preference
Summary
Detail-oriented professional with experience in inventory management, team leadership, and customer service in fast-paced retail and food service environments. Skilled in inventory control, staff training, and optimizing operations for efficiency. ServSafe educated, with a proven ability to manage high-volume tasks, resolve customer issues, and maintain accurate records to support business goals.
Overview
1
1
Certification
29
29
years of professional experience
Work History
Food Champion/Service Champion/Shift Lead
Taco Bell
Fairborn, OH
11.2018 - 10.2026
- Completed opening prep for the entire store by utilizing forecasted sales, ensuring readiness for daily operations and minimizing delays.
- Assembled food orders accurately and efficiently, maintaining quality standards and contributing to positive customer experiences.
- Delivered exceptional customer service as Service Champion at both front counter and drive-thru, enhancing guest satisfaction and repeat business.
- Maintained inventory by stocking supplies, washing dishes, and correctly labeling and dating all food items to ensure compliance with safety standards.
- Coached and communicated clearly with team members, assigning tasks and deploying staff to positions of strength to ensure seamless service during high-volume operations.
- Managed inventory control and stock ordering for the entire store, optimizing supply levels and reducing shortages.
- Oversaw cash management, weekly change orders, and credit card transactions, ensuring accuracy and minimizing discrepancies.
- Resolved customer order issues and dissatisfaction professionally, building loyal clientele through friendly interactions and consistent appreciation.
- Prepared food for 24-hour periods using daily sales forecasting, following safe food preparation, assembly, and presentation procedures as ServSafe certified.
Inventory Specialist and inbound Specialist
Chewy
Dayton, OH
12.2019 - 05.2022
- Maintained accurate inventory records for a high-volume retail store by conducting regular audits and implementing corrective measures, reducing discrepancies.
- Implemented efficient systems for receiving, organizing, and shelving new merchandise, improving workflow and minimizing stock errors.
- Collaborated with purchasing to ensure optimal stock levels based on sales trends, preventing stockouts and overstock situations.
- Utilized inventory management software to track product movement, monitor stock levels, and generate detailed reports for management decisions.
- Trained new employees on inventory handling procedures and company policies, increasing team efficiency and reducing onboarding time.
- Monitored expiration dates of perishable products and facilitated timely removal, ensuring compliance with safety standards and reducing waste.
- Optimized warehouse layout for improved accessibility, reducing picking time and increasing productivity by streamlining storage systems.
- Developed standardized labeling systems for easy product identification during restocking, enhancing accuracy and efficiency in inventory management.
Nationally Certified Pharmacy Technician
Kroger
Fairborn, OH
12.2002 - 10.2010
- Data entry of prescription information. Pulling medications, counting, labeling and restocking the stock bottles to their correct place on the shelves
- Provided excellent customer service.
- Calling insurance companies when any type of processing error occurred upon insurance submission.
- Maintain perpetual inventory of stock, adding OTC items and prescription medications to order shipment.
- Use of multi-line phone system.
Shift Manager
Papa John's Pizza
Fairborn, OH
04.1998 - 12.2002
- Supervised daily shift operations, ensuring smooth service flow and team accountability.
- Trained new associates on procedures, customer service standards, and safety practices.
- Coordinated staffing schedules to maintain coverage and balance workload across shifts.
- Monitored inventory levels and reordered supplies to prevent service interruptions.
Education
Some college - Pharmacy
Kent State University at Kent and Sinclair Community College
10.2008
Skills
- Hospitality
- Food safety
- Data entry - Data entry experience (16-20 years)
- Food handling
- Restaurant experience
- Barcode scanning technology
- Shift Supervisor
- Shift Lead
- Supervising experience
- Demand forecasting
- Food Service
- Team management
- Customer service
- Management
- Food industry
- Team Member
- POS
- Restaurant management
- Cycle counting
- Crew Member
- Shift management
- Returns processing
- Hospitality management
- Food service management
- Inventory management
- Cash handling
- Leadership
- Kitchen experience
- Sanitation practices
- Recipe creation
- Fast and efficient service worker
- Cleaning and sanitation
- Hospitality
- Organized multi-tasker
- Money handling
- Engaging personality
- Organization and planning
- Safe food handling
- Meal preparation
- Customer response
- Point of sale (POS) system operation
- Valid [state] driver's license
- Food safety compliance
- Personal hygiene maintenance
- Basic math
- POS systems
- Accustomed to shift work
- Restaurant operations
- Upselling and cross selling
- Order management
- Point-of-sale system operation
- POS operation
- Reliable team worker
- Excellent multi-tasker
- Commercial deep fryer and slicer operation
- Inventory storage
- Foodservice standards
- Comfortable standing for long time periods
- Proven leader
- Delivers exceptional customer service
- Hospitality and accommodation
- Quality assurance and control
- Teamwork
- Teamwork and collaboration
- Friendly and helpful
- Problem-solving
- Honest and dependable
- Time management
- Reliable and responsible
- Attention to detail
- Customer assistance
- Strong communication and interpersonal skills
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Team cooperation
- Organizational skills
- Team collaboration
- Team leadership
- Creative thinking
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Positive customer engagement
- Decision-making
- Detail-oriented
- Goal driven
- Relationship building
- Store operations
- Excellent written and verbal communication
- Flexible hours
- Inventory and stocking
- Cash register operation
- Store organization
- Store opening and closing
Personal Information
Driving License: Driver's License
Certification
- Driver's License
- Certified Pharmacy Technician (CPhT)
Timeline
Inventory Specialist and inbound Specialist
Chewy
12.2019 - 05.2022
Food Champion/Service Champion/Shift Lead
Taco Bell
11.2018 - 10.2026
Nationally Certified Pharmacy Technician
Kroger
12.2002 - 10.2010
Shift Manager
Papa John's Pizza
04.1998 - 12.2002
Some college - Pharmacy
Kent State University at Kent and Sinclair Community College