Samir Gilmore
Newark,USA
Summary
Dedicated and efficient professional with a proven ability to swiftly process orders, handle customer interactions. Expertise in utilizing POS systems and Microsoft Applications with Certifications from Job Corp in both Culinary and Office Administration. Recognized for quick task completion and friendly service. Strong sense of reliability and often relied on for many task of others. Well-versed in product merchandising, payment processing, and maintaining cleanliness standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Champion/Service Champion
Taco Bell
Bayonne
09.2024 - 02.2025
- Building Food Items, Helping Customers, Taking Orders, Working In Groups
- Improved customer satisfaction by 25% through efficient order processing and ensuring consistent quality control during peak hours, utilizing POS systems and teamwork strategies
- Trained and guided new employees in safety regulations and food preparation techniques at Taco Bell, improving training efficiency and reducing time while maintaining high service standards
Outbound Calls Specialist
Pearl LLC
New York
09.2023 - 04.2024
- Utilizing CRM tools and personalized communication techniques
- Sourced and qualified leads through diligent research and outbound calling efforts
- Implemented advanced call scripting techniques, generally quick call handling time and great customer satisfaction scores
- Using analytics to analyze call patterns and customer feedback, resulting in improved first-call resolution rates
Office Administration Intern
Job Corps Trade School
09.2023 - 04.2024
- Developed correspondence letters, memos, and emails.
- Implemented improvements through evaluations of established procedures, suggesting updates when necessary.
- Elevated team morale through problem-solving efforts relating to office equipment maintenance issues.
- Working with project businesses and providing exceptional customer service to clients and colleagues
- Ensured accuracy of financial records by reconciling invoices, processing payments, and tracking expenses.
Cook/Server
JobCorp
09.2023 - 04.2024
- Delivered accurate and speedy culinary services to clients.
- Facilitated communication between dining and kitchen areas.
- Oversaw front desk activities, confirming reservation details during guest arrivals.
- Arranged seating for patrons and maintained presentation standards.
Stocker
Shoprite
Newark
06.2022 - 09.2022
- Oversaw store inventory.
- Monitored and replenished stock in aisles.
- Arranged and sorted items to uphold a presentable aisle layout.
- Assisted customers and directed them to requested products.
- Executed efficient unloading of trucks.
Education
High School Diploma -
Edison Job Corp
Edison, NJ08.2024
Skills
- Culinary expertise
- Accustomed to shift work
- Time-Management
- Hospitality and accommodation
- Reliable
- Fast and efficient service worker
- Calendar management
- Computer skills
- Organizational skills
- Guest services
- Supervising experience
- Google Docs
- Computer literacy
- Sales
- Microsoft Outlook
- Writing skills
- Front desk
- Inventory management
- Microsoft Excel
- Phone etiquette
- Negotiation
- Relationship building
- Windows
- Proofreading
- QuickBooks
- Communication skills
- Administrative experience
- Networking
- First aid
- Classroom experience
- Multi-line phone systems
- Office management
- Good People Skills
- Reliable team worker
Certification
- Computer Applications, JobCorp
- ServSafe Certified, 08/01/24
Timeline
Food Champion/Service Champion
Taco Bell
09.2024 - 02.2025
Outbound Calls Specialist
Pearl LLC
09.2023 - 04.2024
Office Administration Intern
Job Corps Trade School
09.2023 - 04.2024
Cook/Server
JobCorp
09.2023 - 04.2024
Stocker
Shoprite
06.2022 - 09.2022
High School Diploma -
Edison Job Corp