Ricardo Torres
Orlando,FL
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within the automotive industry. Proven track record in exceeding sales goals. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Friendly Sales Advisor knowledgeable about automotive products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 25 years in automotive products and services.
Overview
25
25
years of professional experience
Work History
Sales Advisor
Pep Boys Auto Parts & Service
Orlando, FL
01.2003 - Current
- Negotiated contracts with clients and developed relationships with key personnel.
- Developed and delivered engaging sales presentations to convey product benefits to customers.
- Developed and maintained comprehensive understanding of products and services.
- Created professional sales with fleet companies.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Increased sales by engaging with customers and giving advice on purchases and promoting additional products needed.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Used customer insights to develop innovative sales strategies to increase sales.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Responded to in-person and telephone requests for information about company offerings.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Top in sales.
Mechanic
Sears
Orlando, FL
01.1998 - 01.2003
- Calculated costs of materials and labor to prepare detailed repair estimates.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Coordinated with parts department to determine availability of necessary components.
- Performed emissions tests according to standard procedures.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Read and followed technical documentation to complete accurate repairs.
- Analyzed vehicle data using advanced diagnostic equipment.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Disassembled defective parts to make proper repairs.
- Maintained awareness of vehicle market trends to assess customer demands and budgets.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems
Education
High School Diploma -
Oak Ridge High School
Orlando, FL06.1994
Skills
- Expense Reporting
- Customer Service
- Customer Rapport-Building
- Product and Service Knowledge
- POS Transactions
- Cash Counting
- Customer Buying Habits
- Sales Experience
- Product Management and Pricing
- Product Promotion
- Client Needs Assessment
- Problem-Solving Strengths
- Client Correspondence
- Staff Training
- Customer Retention Abilities
- Upselling Techniques
- Technological Knowledge
- Quote Information
- Contact Management Systems
- Making Appointments
- Customer Relations
- Sales
Timeline
Sales Advisor
Pep Boys Auto Parts & Service
01.2003 - Current
Mechanic
Sears
01.1998 - 01.2003
High School Diploma -
Oak Ridge High School