Hi, I’m
Clariona Kidane
Tampa
Summary
Seasoned Sales Representative with project management exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, Dealings with private investors growing businesses and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
9
years of professional experience
1
Certification
Work History
Spectrum
Sales Advisor
07.2018 - 05.2019
Job overview
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Demonstrated features, answered questions and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Scheduled appointments and managed master calendar.
Sirius XM Radio
Customer Service Representative
01.2018 - 05.2018
Job overview
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
T-Mobile
Sales Consultant
03.2015 - 01.2018
Job overview
- Created detailed sales presentations to communicate product features and market data.
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maximized customer retention by resolving issues quickly.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
B & A Remodeling and Improvements
Property & Project Management Assistant
10.2020 - Current
Job overview
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Write work orders assisting with checklist budgeting material cost, revise contracts for remodels that matches customers inventory needs
- Assisting with projects for sale or rehab remodels starting from 10k-900k of funding for material and profit for customers success
- Review contracts for private investors needing inspections completed for sale or move in.
Education
Aveda InstituteTampa, FL
Cosmetologist from Business Development
Ethline R. Williams Preparatory School Tampa, FL
Diploma
05.2015
Skills
- Communication
- Budgeting/Account analysis
- Project Management
- Financial advisor
- Investor/ Client meetings
- Team meetings followed by recognition and improvements
- Providing Feedback
- Promotional Expertise
- Client Needs Assessment
- Customer Buying Habits
- Sales Experience
- Feature Demonstrations
- Corrective Actions
- Product Management and Pricing
- Product and Service Knowledge
- Product research
- Customer Service
- Client Correspondence
- Staff Training
- Market Research
- Product Promotion
- Expense Reporting
- Cash Counting
- Information Updates
Certification
•CCS - Certified Customer Service Specialist
•CSP - Certified Sales Professional
•CLT - Lash Technician
•CMUA - Makeup artist
Timeline
Property & Project Management Assistant
B & A Remodeling and Improvements
10.2020 - Current
Sales Advisor
Spectrum
07.2018 - 05.2019
Customer Service Representative
Sirius XM Radio
01.2018 - 05.2018
Sales Consultant
T-Mobile
03.2015 - 01.2018
Aveda Institute
Cosmetologist from Business Development
Ethline R. Williams Preparatory School
Diploma
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