Avery Thibeault
Newburyport,MA
Summary
Detail-oriented professional with expertise in Google Workspace, Zoom, and Westlaw, demonstrating strong customer focus and adeptness in handling difficult customers. Skilled in pricing, markdowns, and brand understanding, with a proven track record in cash handling and sales reporting. Proficient in conflict de-escalation, aiming to leverage these skills to enhance customer satisfaction and operational efficiency.
Offering strong interpersonal skills and a customer-focused approach. Knowledgeable about basic sales techniques, communication, and teamwork. Enthusiastic about learning and contributing to team environment. Ready to use and develop skills in customer service, sales, and problem-solving in the legal field.
Overview
8
8
years of professional experience
Work history
Retail sales associate/ Cashier
Old Navy
Seabrook, New Hampshire
2025.06 - Current
- Processed consumers' transactions efficiently and efficiently while providing attentive service and resolving questions and concerns.
- Accurately completed and assembled online and in-store pickup orders promptly.
- Maintained clean, organized, and visually appealing floor to enhance customer experience.
- Delivered professional customer service, fostering positive shopping experience.
- Promoted and pitched store credit card and loyalty program, consistently maintaining at least 4% application rate.
Retail cashier
Hyman's Pennyworths
Newburyport, Massachusetts
2022.12 - 2024.05
- Processed customer transactions efficiently while providing attentive service and addressing guests' questions and concerns.
- Provided clear direction and support to team members during shifts to ensure smooth daily operations.
- Managed incoming phone calls, delivering accurate information.
- Completed and submitted work orders for city in timely and organized manner.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Supermarket cashier
Market Basket
Newburyport, Massachusetts
2018.09 - 2020.03
- Processed transactions for smooth checkout experiences.
- Used barcode scanner proficiently, speeding up transaction times.
- Maintained cleanliness and order of checkout area to create welcoming environment.
- Worked evening shifts during busy periods, managed high volume transactions effectively.
- Assisted customers in locating products for improved shopping experiences.
- Packaged groceries carefully to avoid damage during transit.
Education
Bachelor of Arts - Criminal Justice/ Legal Studies
University of Delaware
Newark, Delaware 2022.08 -
Skills
- Proficient in Google Workspace (Docs, Sheets, Slides, Drive)
- Zoom
- Westlaw
- Customer focus
- Handling difficult customers
- Pricing and markdowns
- Brand understanding
- Cash handling
- Sales reporting
- Conflict de-escalation
Accomplishments
- Dean's List (Fall 2023- Present)
References
References available upon request.
Timeline
Retail sales associate/ Cashier
Old Navy
2025.06 - Current
Retail cashier
Hyman's Pennyworths
2022.12 - 2024.05
Bachelor of Arts - Criminal Justice/ Legal Studies
University of Delaware
2022.08 -
Supermarket cashier
Market Basket
2018.09 - 2020.03