Avery Whitehouse
Brooklyn,NY
Summary
Passionate about beautiful things and meaningful storytelling, I bring a refined approach to luxury retail, client experience, and CRM strategy. With a strong background in leading high-performing teams and cultivating lasting client relationships, I specialize in creating personalized, memorable experiences that drive loyalty and brand connection. Skilled in VIP program development, in-store events, and operational excellence, I blend creativity with strategy to elevate every customer touchpoint.
Overview
3
3
years of professional experience
Work History
Store Manager and CX Lead
STONE AND STRAND
08.2024 - Current
- Spearheaded clienteling strategies and elevated in-store relationship management, driving customer retention and growth among high-value clientele.
- Launched and managed a VIP program offering exclusive services and perks, deepening brand loyalty and increasing repeat sales.
- Conceptualized and executed high-impact in-store events and experiences to engage clients, increase foot traffic, and support new collection launches.
- Overhauled CX policies including warranty, repair, and return processes to streamline operations and align with elevated client expectations.
- Maintained inventory accuracy and met monthly shrinkage control targets.
Sales Supervisor and Retail Operations Manager
Reformation
06.2024 - 08.2024
- Support merchandising presentation strategy and concept standards
- Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
- Onboard new hires while providing in the moment coaching to improve performance of existing associates
- Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
Technical Textile Research Assistant
CITEVE
05.2022 - 08.2022
- Conducted lab research at CITEVE (Technological Center for Textile and Clothing of Portugal) for 40 hours a week alongside a team of 5 graduate students from the University of Porto.
- Researched and developed medical textiles with antimicrobial properties for the purpose of wound treatment.
- Synthesized aerogel samples from recycled cotton and sustainably sourced silica to produce improved heat retention for textile applications.
- Utilized natural dyes and bio-based polymers (alginate and chitosan) to ensure sustainable practices throughout the product development and research process.
- Compiled findings and showcased results to surgeons and medical professionals from the MD Anderson Cancer Research Center in Houston, TX.
Education
Bachelor of Arts - Sustainability
University of Texas At Austin
Austin, TX05-2023
Skills
- Operational budgeting
- Team leadership and coaching
- Product merchandising
- Market analysis
- Customer relations
- Loss prevention procedures
- POS systems
- MS excel proficient
- Performance reviews
- Marketing and promotions
Timeline
Store Manager and CX Lead
STONE AND STRAND
08.2024 - Current
Sales Supervisor and Retail Operations Manager
Reformation
06.2024 - 08.2024
Technical Textile Research Assistant
CITEVE
05.2022 - 08.2022
Bachelor of Arts - Sustainability
University of Texas At Austin
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