Avery Williams
Memphis,TN
Summary
Organized server and shift leader with experience in high intensity restaurant environments. Effective creator of service structures with thoughtful organization. Efficient front of house leader and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
5
5
years of professional experience
Work History
Receptionist
SweatHouse Memphis
Memphis, Tennessee
01.2021 - Current
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Monitored office supplies by checking inventory and placing orders.
Server
Hueys Restaurants
Memphis, Tennessee
02.2018 - Current
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Education
Advertising - Film And Video Production
The University of Memphis
Memphis, TN05.2024
High School Diploma -
Houston High School
Germantown, TN05.2020
Skills
- Reliable and Punctual
- Attention to Detail
- Research and Data Analysis
- Customer Complaint Resolution
- Multitasking and Prioritization
- Scheduling and Calendar Management
- Verbal and Written Communication
- Documentation and Reporting
- Public Relations
- Equipment Troubleshooting
Timeline
Receptionist
SweatHouse Memphis
01.2021 - Current
Server
Hueys Restaurants
02.2018 - Current
Advertising - Film And Video Production
The University of Memphis
High School Diploma -
Houston High School