Avery Williams

• Proficiently assist users with desktop functionalities and software-related issues, ensuring seamless operation of computer systems
• Skillfully project a positive and professional image of both myself and the organization to visitors
• Deliver exceptional service by extending courteous and knowledgeable assistance to all visitors to the 1890 Research buildings
• Successfully perform additional duties as assigned, demonstrating a willingness to adapt to evolving organizational needs and contribute to the team's success
• Consistently attend work promptly, exemplifying reliability and commitment to fulfilling responsibilities to the best of my abilities
• Effectively collaborate with directors, staff, and colleagues to achieve shared goals
• Foster harmonious working relationships with various University staff and departments when necessary
• Conduct public speaking sessions with high school students, sharing information about opportunities available through the university, details about opportunities provided by the United States Department of Agriculture, and communicating the benefits and possibilities associated with 1890 Research and Extension programs

• Led a research project focused on a specific insect species, demonstrating strong project management and organizational skills.
• Applied geospatial modeling techniques, utilizing Geographic Information Systems (GIS) to analyze spatial relationships and patterns within the project.
• Employed geospatial modeling to investigate diverse topics, geomorphic features, and physical processes, showcasing a versatile skill set.

• Acquired expertise in ArcGIS Online, a cloud-based mapping and analysis solution.
• Utilized ArcGIS Online to create maps and conduct data analysis, demonstrating strong geospatial skills.
• Leveraged ArcGIS Online to facilitate collaboration by sharing maps and data with team members and stakeholders.
• Demonstrated the ability to access workflow-specific apps, maps, and data from around the globe, enhancing project efficiency and geographic reach.
• Utilized ArcGIS Online's tools to enable mobility in the field, ensuring the ability to work efficiently in various geographical locations.

• Served as the initial point of contact within a team of four individuals, responsible for the identification, clarification, and upkeep of end-user requirements for a diverse community of more than 4,312 on-site students, faculty, and staff
• Provided assistance to more than 500 end-users, addressing concerns related to domain connectivity, authentication, and Windows 10 application issues
• Engaged in shadowing and collaborative efforts with security administrators to conduct research on pertinent information concerning backups and IDS/IPS (Intrusion Detection System/Intrusion Prevention System)