Avery Williams
Galloway,OH
Summary
An experienced professional with a proven track record over 10 years, of strategically guiding organizations to reach deadlines and goals. Equipped in providing businesses with management support as well as directing and maintaining continuous operation's in various departments. Seeking a position within a company that allows me to utilize my skills, knowledge and experience to accomplish a common goal.
Overview
12
12
years of professional experience
1
1
Certification
Work History
United States Postal Service (USPS)
PSE Mail Processing Clerk
01.2013 - Current
- Makes one or sort actions of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed letters, packages and calculated cost based on classification, weight and destination
- Processing Incoming and Outgoing mail, setting up machines with its proper program.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Carried out day to day duties accurately and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Coordination Manager
Stratford Lakes
04.2019 - 07.2022
- Negotiated contracts with vendors for optimal pricing, contributing towards cost-saving initiatives within the company.
- Ensured compliance with local regulations pertaining to rental properties and housing codes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed, organized and managed diverse project resources such as material, equipment, personnel and sub contractors.
Customer Care Representative
Safelite Solutions
03.2012 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answers customer questions from incoming calls and emails and ensure all customers issues are resolved to recover high quality customer experience.
- Manages multi-system record keeping, documenting key activities in a clear.
- Verifies the nature and extent of the issue by reviewing and troubleshooting appropriate records and damage documentation to identify a problem resolution and educates the customer about Satellite's practices, policies to deliver problem resolutions.
- Provides updates to the appropriate parties as needed while providing new information as it becomes available.
Education
Bachelor of Science - Biology
Ocean County College
Toms River, NJ06.2016
High School Diploma -
Jack Britt High School
Fayetteville, NC05.2005
Skills
- Performance Management
- Training Development
- Managing Teams
- Time Management
- Processing Clerk
- Database Management
- Financial Budgeting and Reporting
- Contractor/Vendor Management
- Microsoft Office
- Filing/Scanning/Faxing
- Project Management
- Performance Evaluations
- Customer Service
- Hiring and Training
- Managing Operations and Efficiency
- Customer Relationship Management
Certification
- CPR/AED Certification
- HCP-BLS (Health Care)
- OPOTA
Timeline
Coordination Manager
Stratford Lakes
04.2019 - 07.2022
United States Postal Service (USPS)
PSE Mail Processing Clerk
01.2013 - Current
Customer Care Representative
Safelite Solutions
03.2012 - 07.2013
Bachelor of Science - Biology
Ocean County College
High School Diploma -
Jack Britt High School
- CPR/AED Certification
- HCP-BLS (Health Care)
- OPOTA
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