Avery Williams
Waco
Summary
Dynamic and results-driven professional with a proven track record at Jersey Mike's Subs, excelling in customer engagement and cash handling accuracy. Recognized for enhancing customer satisfaction and loyalty through effective communication and relationship building, while maintaining high standards of cleanliness and safety. Adaptable team player committed to achieving sales targets and optimizing store operations.
Overview
3
3
years of professional experience
Work History
Store Team Member
Jersey Mike's Subs
Waco, TX
01.2026 - Current
- Prepared food items according to standard recipes and established procedures.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Provided exceptional customer service by taking orders and addressing inquiries promptly.
- Assisted in training new team members on operational processes and customer interactions.
- Stocked supplies and managed inventory levels to ensure product availability for customers.
- Collaborated with team members to optimize workflow during peak service hours.
- Monitored food safety protocols to ensure compliance with health regulations and standards.
- Resolved customer concerns effectively, enhancing overall dining experience at the store.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Developed strong relationships with regular customers which increased return visits.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Streamlined checkout process, accurately handling cash transactions and maintaining balanced registers.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Helped achieve sales targets by identifying upselling opportunities and promoting loyalty programs to customers.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Boosted sales with effective product recommendations based on customer needs and preferences.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Strengthened team collaboration, participating in daily meetings to discuss goals and strategies for improvement.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Contributed to achieving sales targets by promoting current deals and loyalty programs.
- Facilitated seamless checkout process, reducing wait times for customers.
- Trained new team members, ensuring they were well-prepared for their roles.
- Conducted price changes and markdowns, ensuring accuracy and compliance with corporate guidelines.
- Increased store efficiency by organizing merchandise and maintaining clean, accessible displays.
- Improved store safety by adhering to protocols and conducting regular checks.
- Implemented loss prevention strategies to reduce shrinkage and protect assets.
- Fostered positive shopping environment, greeting customers warmly upon entry.
- Organized backroom supplies, improving efficiency in restocking efforts.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Handled cash transactions with accuracy, maintaining financial integrity at checkout.
- Managed inventory, ensuring products were well-stocked and current.
- Supported promotional events to increase store traffic and sales.
- Improved product visibility, arranging items in eye-catching displays.
- Enhanced team performance, providing feedback and coaching to peers.
- Streamlined restocking process to minimize disruptions on sales floor.
- Boosted team morale and productivity through effective communication and collaboration.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Construction
Onyx Solutions
San Angelo, TX
05.2023 - 08.2024
Education
High School Diploma -
Water Valley Independent School District
Water Valley, TX05.2025
Skills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Stock replenishment
- Cash handling accuracy
- Loss prevention strategies
- Customer engagement
- Brand representation
- Promotional support
- Merchandise display
- Product demonstration
- Data entry proficiency
- Cross-selling techniques
- POS system operation
- Supply chain
- Returns and exchanges
- Reliable and responsible
- Customer service
- Strong communication and interpersonal skills
- Friendly and helpful
- Attention to detail
- Team building
- Adaptable and flexible
- Team cooperation
- Honest and dependable
- Team leadership
- Customer assistance
- Creative thinking
- Relationship building
- Safety and cleanliness standards
- Positive customer engagement
- Store opening and closing
- Inventory and stocking
- Basic mathematics
- Organization
- Product knowledge
- Decision-making
- Cash register operation
- Engaging with diverse customers
- Excellent written and verbal communication
- Flexible hours
- Goal driven
- Staff support
- Payment processing
- Register opening and closing
- Cash handling
- Ability to lift 40 pounds
- Product merchandising
- POS software
- Computer proficiency and Microsoft office
- Cash drawer management
- Store organization
- Store policies and procedures
- Building customer loyalty
- Sales and promotions
- Customer needs assessment
- Microsoft applications proficiency
- Item ticketing and pricing
- Sales floor organization
Timeline
Store Team Member
Jersey Mike's Subs
01.2026 - Current
Construction
Onyx Solutions
05.2023 - 08.2024
High School Diploma -
Water Valley Independent School District