Avery Wright
Urbana,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager of Operations
Panda Express
08.2018 - Current
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
Certified Nursing Assistant
Clark Lindsey
02.2022 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Upheld infection control and prevention policies across different patient-facing areas.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
Associate of Applied Science - ADN
Parkland College
Champaign, IL12.2023
High School Diploma -
Urbana High School
Urbana, IL05.2020
Skills
- Employee Supervision
- Policy Reinforcement
- Procedure Enhancement
- P&L Administration
- Mentoring
- Business Leadership
- Hiring and Onboarding
- Customer Engagement
- Employee Relationships
- New Employee Hiring
- Guest Relations
- Operational Planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20 staff members.
- Documented and resolved loss of guests which led to increase in business sales
- Promoted 4 shift leaders and 2 cooks
Certification
- Certified Nursing Assistant-2021-Present
- Certified Assistant Manager of Operations-2020-Present
Timeline
Certified Nursing Assistant
Clark Lindsey
02.2022 - 11.2022
Assistant Manager of Operations
Panda Express
08.2018 - Current
Associate of Applied Science - ADN
Parkland College
High School Diploma -
Urbana High School