Avery Elizabeth Stanley
Hendersonville,TN
Summary
Experienced business professional with a focus on account management, revenue operations. Strong administrative skills and a dedication to service excellence. Skilled in multitasking and enhancing team morale. Seeking a role where I can leverage my expertise in these areas to drive organizational success and foster growth.
Overview
18
18
years of professional experience
Work History
ROPS Account Specialist II
DaVita Dialysis Corporation
11.2019 - 05.2024
- Generated and distributed monthly hospital billing statements and invoices.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Managed 156 hospital accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Built and maintained strong relationships with hospital partners and teammates through regular communication and proactive problem-solving efforts.
- Monitored hospital accounts and reviewed aging reports regularly to prioritize collection efforts and proactively address potential issues in delinquency and enhance revenue payment.
Patient Care Coordinator-Floater
Star Physical Therapy
03.2017 - 11.2019
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Verified patient insurance eligibility and entered patient information into system. Performed verification and referral authorizations for new and returning patients
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Insurance verification and referral authorizations for new and returning patients
- Maintain physician’s schedule
Dispatch Operations Manager
FMW Group, Inc
08.2014 - 11.2016
- Facilitated key construction projects including quoting and pricing. Responsible for ordering and delivery of materials to project job sites.
- Personally established and maintained 80+ vendor partnerships
- Managed a team of dispatchers, ensuring optimal productivity levels and high-quality performance in meeting deadlines.
Medical Esthetician, Owner
Urban SkinCare Solutions
01.2010 - 07.2014
- Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs. and performed chemical peels, microdermabrasion, and laser treatments to address various skin concerns effectively.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Increased revenue by upselling additional products or services during client consultations when appropriate.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Strengthened relationships with vendors leading to better deals on product purchases while maintaining high-quality offerings for clients.
Nurse Recruiter
Valley Healthcare Systems
01.2006 - 05.2008
- Enhanced candidate placements by conducting thorough screenings and interviews to determine the best fit for nursing positions.
- Managed a large database of nursing professionals, enabling quick access to top talent when new opportunities arose.
- Negotiated competitive compensation packages for nursing professionals based on market trends and employer budget constraints.
- Collaborated with healthcare organizations to identify specific staffing needs and provide qualified candidates in a timely manner.
Education
Licensed Esthetician -
The California Academy/Paul Mitchell Academy
Sacramento, CAGraduate -
Folsom High School
Folsom, CA01.1995
Skills
- Account Administration
- Customer relationship development
- Billing resolutions
- Revenue Growth
- Organizational Skills
- Patient/ Client Relations
Timeline
ROPS Account Specialist II
DaVita Dialysis Corporation
11.2019 - 05.2024
Patient Care Coordinator-Floater
Star Physical Therapy
03.2017 - 11.2019
Dispatch Operations Manager
FMW Group, Inc
08.2014 - 11.2016
Medical Esthetician, Owner
Urban SkinCare Solutions
01.2010 - 07.2014
Nurse Recruiter
Valley Healthcare Systems
01.2006 - 05.2008
Licensed Esthetician -
The California Academy/Paul Mitchell Academy
Graduate -
Folsom High School
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