Melody Leimer
DesMoines,WA
Summary
Proven Account Specialist II from Wells Fargo/Lockbox, I excel in account administration and problem-solving, ensuring high client satisfaction. My expertise in managing multiple accounts with keen attention to detail and exceptional communication skills has significantly contributed to team objectives in a dynamic, ever changing environment. Detail-oriented, focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about banking practices and documentation requirements.
Overview
26
26
years of professional experience
Work History
Account Specialist II
Wells Fargo/Lockbox
05.1997 - 08.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Completed routine and complex account updates to resolve problems.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Education
High School Diploma -
Roosevelt High School
Des Moines, IA05.1980
Skills
- Account Administration
- Account updating
- Document Management
- Documentation skill
- Recordkeeping abilities
- Issue investigations
- Processing payments
- Excellent Communication
- Decision-Making
- Interpersonal Communication
- Problem-Solving
- Time Management
Timeline
Account Specialist II
Wells Fargo/Lockbox
05.1997 - 08.2023
High School Diploma -
Roosevelt High School
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