Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Brayden Owen

DesMoines,WA

Summary

Seasoned professional with a consistent record of delivering exemplary customer experiences across diverse roles. As a Tesla Advisor, I provided personalized assistance to customers, fostering informed decision-making and ensuring satisfaction throughout the sales process. I am committed to cultivating relationships and generating leads while promptly addressing inquiries and issues to uphold a positive customer journey. My prior experience includes overseeing operations at a Mathnasium center, implementing strategies to enhance service quality and build lasting connections within the community. I keep a steadfast commitment to prioritizing customer satisfaction and exceeding expectations.

Overview

6
6
years of professional experience

Work History

Operations Support Specialist

ATI Physical Therapy
07.2024 - Current
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Processed payments using electronic payment systems, maintaining accurate records of transactions.
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Communicated with physicians to provide updates on patient care.

Tesla Advisor

Tesla
10.2022 - 03.2024
  • Provided exceptional customer service to educate and assist customers in making informed decisions about Tesla vehicles and products
  • Cultivated relationships with potential customers to generate leads and drive sales for the company
  • Managed customer inquiries and issues promptly and effectively to ensure a positive experience throughout the sales process

Center Director

Mathnasium of Bonney Lake
02.2020 - 09.2022
  • Oversaw daily operations of a busy center, including staff management, scheduling, and clientele development
  • Implemented strategic initiatives to increase enrollment and enhance the quality of services provided to clients
  • Built strong relationships with community partners, stakeholders, and families to ensure a supportive and collaborative environment
  • Conducted regular assessments and evaluations to monitor and improve the students learning and skills
  • Recruited and developed solid team of professionals to care for up to 20 children each day.

Package Handler

UPS
08.2019 - 01.2020
  • Efficiently sorted and processed incoming packages for timely delivery to the correct destinations
  • Collaborated with team members to ensure smooth workflow and meet daily shipment targets
  • Maintained a clean and organized work environment while adhering to safety guidelines for package handling operations

Education

Associate of Applied Science - Physical Therapy

Green River College
Auburn, WA
06-2027

Associates Degree - General Transfer

Green River College
Auburn, WA
05-2022

Skills

  • Coachable
  • Quick to learn
  • Takes feedback and critique well
  • Communicative
  • Sociable
  • Patient

Interests

  • Rock Climbing/Bouldering
  • Dungeons and Dragons
  • Variety of video games
  • Watching sports

Timeline

Operations Support Specialist

ATI Physical Therapy
07.2024 - Current

Tesla Advisor

Tesla
10.2022 - 03.2024

Center Director

Mathnasium of Bonney Lake
02.2020 - 09.2022

Package Handler

UPS
08.2019 - 01.2020

Associate of Applied Science - Physical Therapy

Green River College

Associates Degree - General Transfer

Green River College

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