Cynthia Davis
Houston,TX
Summary
Looking for an opportunity to utilize and expand skillset. Love working with people. Compassionate, driven with unfailing work ethic, passion for helping others and always up for a challenge.
Overview
15
15
years of professional experience
Work History
Customer Support Specialist
Bluefire Insurance
04.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Provided timely assistance to customers via live chat ensuring a high level of professionalism at all times.
- Follow chat protocols
- Follow up with emails for agent resolution if unable to resolve at the time of chat
- Assist agent with policies such as billing, missing documents, processing changes to policy
- Document each policy with precise notes
General Clerk
Benjamín O. Davis High School
08.2023 - 09.2024
- Managed high volumes of incoming calls professionally, directing callers to appropriate personnel or departments.
- Assist with data entry
- Maintain a clean and organized workspace
- Assist in other departments
- Helped with parent concerns
- Assisted parents understand and set up a home access account
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
Assistant Manager
Four Brothers Apartment On Easton
02.2011 - 09.2023
- Manage 37 units
- Monitored cash intake and deposit records
- Upkeep of tenant leases
- Prepare and sorted various documents
- Written and Verbal Communication
- Successfully managed budgets and allocated resources to maximize profitability
Stay At Home Mom
Self
06.2013 - 08.2023
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Performed Financial planning
- Time Management
- Schedule appointments
- Assisted with day-to-day operations, working efficiently and productively
Education
No Degree - Property & Casualty License
Cape School Insurance
Online02-2021
Associate of Science - General Studies
LSC-University Park
Houston, TX12-2019
High School Diploma -
Aldine High School
Houston, TX05-2003
Skills
- Microsoft Office
- Organizational skills
- Bilingual (Spanish)
- Communication
- Multi-tasking
- Self-motivation
- Creative
- Great research skills
- Time Management
- Coachable
Timeline
Customer Support Specialist
Bluefire Insurance
04.2025 - Current
General Clerk
Benjamín O. Davis High School
08.2023 - 09.2024
Stay At Home Mom
Self
06.2013 - 08.2023
Assistant Manager
Four Brothers Apartment On Easton
02.2011 - 09.2023
No Degree - Property & Casualty License
Cape School Insurance
Associate of Science - General Studies
LSC-University Park
High School Diploma -
Aldine High School