Epic
Zsabri Sprattling
Data Entry Specialist
Houston,TX
Summary
Results-driven professional with experience in data entry, customer service, and administrative support. Skilled in data management, record keeping, Microsoft Office, and resolving customer inquiries while maintaining accuracy and efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Ascensus Retirement Services
03.2025 - Current
- Provided timely assistance to customers via phone and emails ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Patient Service Specialist
Houston Methodist
01.2024 - 02.2025
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Expedited referral processing for specialist visits as needed, ensuring seamless transitions for patients seeking additional care options outside of the primary practice setting.
Data Entry Administrator
Clay Consultant
05.2022 - 12.2024
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Upheld a high level of customer satisfaction through timely resolution of inquiries related to entered data.
- Reduced errors and increased efficiency through thorough proofreading and editing of entered data.
- Managed large volumes of complex information, ensuring that all records were properly stored in appropriate databases.
Education
High School Diploma - General Studies
Dunlap
Peoria, IL05.2011
Skills
Active listening
Customer service excellence
Time management
Customer relationship management (CRM)
Fast typing speed
Accuracy and attention to detail
Continuous learning attitude
Information security awareness
Deadline oriented mindset
Proofreading proficiency
Software troubleshooting
Accuracy and precision
Data entry
Microsoft office
Self motivation
Teamwork and collaboration
Excellent communication
Problem-solving
Decision-making
Multitasking
Professionalism
Administrative support
Goal setting
Fast learner
Customer service
Data accuracy
Computer proficiency
Microsoft Office Suite
Clerical skills
Microsoft word
Software
Pratice suite
Salesforce
Microsoft teams
Chorus
Agent assist ai tool
Workday
In contact
Nice wfh
Calabrio one
Timeline
Customer Support Specialist
Ascensus Retirement Services
03.2025 - Current
Patient Service Specialist
Houston Methodist
01.2024 - 02.2025
Data Entry Administrator
Clay Consultant
05.2022 - 12.2024
High School Diploma - General Studies
Dunlap