Avia Stevenson
SAINT LOUIS
Summary
Proactive and customer-focused, excelled at Raising Canes Ohio by enhancing customer satisfaction and streamlining operations. Demonstrated exceptional teamwork and food safety knowledge, leading to efficient service and a clean environment. Skilled in cash handling and resolving complaints, contributing to a positive dining experience.
Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Patient Care Nurse Assistant
TLC Caregivers
03.2025 - Current
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for prompt intervention.
- Maintained cleanliness and organization of patient areas, promoting a safe environment.
- Documented patient care accurately in electronic health records for continuity of care.
- Developed strong relationships with patients and their families through empathetic communication skills that fostered trust within the caregiving team.
- Enhanced patient comfort with personalized attention, addressing individual needs, and promptly responding to call lights.
- Provided emotional support for patients experiencing anxiety or stress related to their medical conditions or hospitalization.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Service Crew Member
Raising Canes Ohio
03.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction with every interaction.
- Operated kitchen equipment efficiently to prepare high-quality food items according to company standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Collaborated with team members to streamline service processes, enhancing overall operational efficiency.
- Trained new crew members on standard procedures and best practices for optimal performance.
- Managed cash register operations, accurately processing transactions and balancing end-of-shift reports.
- Assisted in inventory management by restocking supplies and conducting regular stock checks.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Swim Instructor
KIRKWOOD AQURIUM
06.2022 - 03.2023
- Instructed diverse age groups in swimming techniques, ensuring safety and skill progression.
- Developed tailored lesson plans enhancing individual swimmer performance and confidence.
- Monitored pool activities to maintain safety standards and enforce rules effectively.
- Assisted in training new instructors, promoting best practices in swim instruction.
- Evaluated student progress through regular assessments, providing constructive feedback for improvement.
- Collaborated with parents to address concerns and track swimmer development over time.
- Taught daily swim instruction to students varying in ages and skill levels.
- Took notes strengths and weaknesses of each child in class to track progress.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Assessed student skill levels at the beginning of each session to ensure proper class placement and maximize opportunities for growth and development.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Crew Member
ANDY'S ICE CREAM
11.2021 - 02.2023
- Delivered exceptional customer service, ensuring a positive experience for all patrons.
- Operated ice cream machines and equipment to maintain product quality and safety standards.
- Assisted in inventory management, accurately restocking supplies and minimizing waste.
- Trained new crew members on operational procedures and customer interaction techniques.
- Collaborated with team to create a welcoming environment, enhancing overall customer satisfaction.
- Developed promotional displays to attract customers and increase sales during seasonal events.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Assisted other team members to achieve goals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Education
Associate of Science - Nursing
St Louis Community College
St Louis Mo05-2028
High School Diploma -
Kirkwood High School
St Louis, MO12-2024
Skills
- Customer service
- Verbal and written communication
- Team collaboration
- Cleanliness and hygiene
- Food safety
- Stress tolerance
- Hospitality service expertise
- Training and coaching
- Basic food preparation
- Beverage preparation
- Task assistance
- Cleaning and sanitizing
- Strong work ethic
- Food safety knowledge
- Food preparation procedures
- Cash handling
- Mechanical maintenance
- Food running
- Order accuracy
- Payment processing
- Preventive Maintenance
- Teamwork and collaboration
- Vital signs monitoring
- Compassionate care
- Medical terminology
- Healthcare ethics
- Motivational support
- Personal hygiene assistance
- Clerical assistance
- Patient observation
- Client transportation
- Teamwork
- Willingness to learn
- Basic nursing care
- Direct patient care
- HIPAA compliance
- Patient-focused care
Timeline
Patient Care Nurse Assistant
TLC Caregivers
03.2025 - Current
Service Crew Member
Raising Canes Ohio
03.2023 - Current
Swim Instructor
KIRKWOOD AQURIUM
06.2022 - 03.2023
Crew Member
ANDY'S ICE CREAM
11.2021 - 02.2023
Associate of Science - Nursing
St Louis Community College
High School Diploma -
Kirkwood High School