Marisa Young
Lancaster,NY
Summary
Dedicated Patient Care Nurse Assistant excelling in compassionate care, active listening, and relationship building. Recognized for teamwork and conflict resolution skills, ensuring patient comfort and safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Nurse Assistant
Sisters of Charity Hospital
Buffalo, NY
10.2023 - Current
- Assisted nursing staff with patient care, ensuring comfort and safety during daily activities.
- Supported the nursing staff during critical situations by remaining calm under pressure while performing necessary tasks quickly and efficiently.
- Supported the implementation of infection control protocols to enhance patient safety.
- Acted as a liaison between patients, families, and nursing staff; effectively addressed concerns and facilitated resolutions when needed.
- Provided post-operative care for patients recovering from surgery by assessing pain levels, changing dressings, and assisting with mobility as needed.
- Won the Team Daisy Award
Server
Steel Leaf Brewing Company
Buffalo, NY
08.2025 - 12.2025
- Managed customer orders efficiently, ensuring timely service and satisfaction.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Helped post and make videos and give ideas for the social media
- Trained new servers on menu offerings, service protocols, and customer engagement techniques.
- Maintained cleanliness and organization of dining areas, enhancing overall guest experience.
- Resolved customer inquiries and complaints promptly, contributing to positive dining experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Receptionist
Brighton and Eggert Animal Clinic
Tonawanda, NY
03.2024 - 05.2024
- Managed patient scheduling and appointment coordination using veterinary practice management software.
- Provided exceptional customer service by addressing client inquiries and concerns promptly.
- Maintained accurate patient records and ensured compliance with clinic policies and procedures.
- Assisted veterinarians during examinations by preparing examination rooms and handling animals safely.
- Processed payments and managed billing inquiries to facilitate smooth financial transactions for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Lifeguard
Niagara Amusment Park and Splashworld
Grand Island, NY
08.2022 - 09.2022
- Monitored guest safety and provided emergency response during water activities.
- Conducted regular inspections of pool areas to ensure compliance with safety standards.
- Educated guests on water safety rules and proper usage of park facilities.
- Collaborated with team members to maintain cleanliness and organization of aquatic environments.
- Implemented strategies to enhance guest experience, ensuring timely service during peak hours.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Education
Sports Management
SUNY Buffalo State
Buffalo, NY05.2027
High School Diploma -
Lancaster High School
Lancaster, NY06.2023
Skills
- Compassionate care
- Medical terminology
- Healthcare ethics
- Motivational support
- First aid and CPR
- Customer service
- Active listening
- Customer relations
- Relationship building
- Conflict resolution
- Complaint handling
- Content curation
- Social media and promotions
- Social media technologies
- Social media posting
- Friendly, positive attitude
- Teamwork and collaboration
- Organizational skills
Certification
- First Aid/CPR Certified
Timeline
Server
Steel Leaf Brewing Company
08.2025 - 12.2025
Receptionist
Brighton and Eggert Animal Clinic
03.2024 - 05.2024
Patient Care Nurse Assistant
Sisters of Charity Hospital
10.2023 - Current
Lifeguard
Niagara Amusment Park and Splashworld
08.2022 - 09.2022
Sports Management
SUNY Buffalo State
High School Diploma -
Lancaster High School
Daisy Team Award
With the Endoscopy team we won the Daisy Team Award showing outstanding patient care