Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aviana Cleary-Cruz

Palatine,IL

Summary

Motivated college student with extensive experience in customer service within food service and retail. Skilled in delivering timely service and ensuring customer satisfaction in fast-paced environments. Committed to supporting team goals while enhancing guest experiences.

Overview

2
2
years of post-secondary education
2
2
years of professional experience

Work History

Server

Biaggi's Ristorante Italiano
Deer Park, Illinois
03.2026 - Current
  • Greet guests in a friendly, welcoming manner.
  • Introduce menu items, specials and beverages, answering any questions the guest may have with enthusiasm and professionalism.
  • Ensured guest satisfaction through attentive service and prompt response to needs.
  • Received orders and paced meals to enhance guest dining experience.
  • Utilized POS system to relay orders to kitchen and staff while efficiently processing guest bills.
  • Completed side-work during spare time to help the restaurant run smoothly.
  • Handled guest requests and resolved concerns with courteous communication.

Kitchen Staff Member

Bowlero
Deer Park, IL
03.2025 - 01.2026
  • prepared, cooked, and plated food efficiently to meet service demands.

•Stocked all ingredients into their proper place, for guaranteed freshness and consistency.

  • Collected and processed food and beverage orders to enhance customer satisfaction.
  • delivered each order to lanes while proactively addressing guest needs.
  • clean, organize and sort all kitchen items to ensure proper sanitation, and an organized cooking space.
  • provided friendly customer service to assist guests with questions or concerns.
  • washed dishes efficiently to ensure that the kitchen is stocked with all necessary utensils needed to cook.

Education

Psychology

William Rainey Harper College
Palatine, IL
09.2024 - 11.2026

Palatine High School
Palatine, IL

Skills

  • Kiosk and POS proficiency
  • Order taking experience
  • Food preparation expertise
  • Grill and oven operation
  • Food safety practices
  • Ability to work under pressure
  • Friendly, efficient customer service
  • Table service
  • Kitchen sanitation
  • Cash handling
  • Conflict resolution
  • Team collaboration

Timeline

Server

Biaggi's Ristorante Italiano
03.2026 - Current

Kitchen Staff Member

Bowlero
03.2025 - 01.2026

Psychology

William Rainey Harper College
09.2024 - 11.2026

Palatine High School
Aviana Cleary-Cruz