A. Victoria Leon
Summary
Chief Operating Officer with a proven record of streamlining operations, optimizing processes, and boosting efficiency in service-based organizations. Bilingual and Lean Six Sigma Green Belt certified, experienced in strategic planning, cross-functional leadership, and data-driven decision-making. Recognized for building scalable, high-performing operational frameworks through effective processes, KPIs, and collaborative structures that support growth, profitability, and employee engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chief Operating Officer
Day Translations, Inc.
New York
03.2021 - 01.2025
- Led company-wide operations for a global language service provider across project management, QA, vendor management, HR, IT, development, sales, and marketing, ensuring aligned strategy, scalable execution, and consistent client delivery.
- Achieved a 49.5% revenue increase in a 17-year-old mature company, growing from $3.06M to $4.58M USD, and adding over $1.5M USD in annual revenue through pricing strategy, cost optimization, and operational redesign.
- Oversaw initiatives that drove consecutive year-over-year growth.
- Launched new service lines and established two operational departments, expanding offerings and improving client coverage.
- Reduced operating costs by 20–25% through refined vendor strategy and optimization of rates.
- Increased project turnaround times by 40% through standardized workflows and the implementation of AI language technology.
- Managed remote team of over 50 project managers, coordinators, and linguists, establishing clear goals and KPIs.
- Analyzed operational data to identify root causes of delays and implemented targeted process improvements.
- Designed SOPs for production, QA, project management, and client communication, utilizing dashboards for performance tracking.
Account Manager
GSR Media
02.2025 - Current
- Managed portfolio of 40+ client accounts, serving as main contact for strategy and retention.
- Collaborated with media buyers, ISA team leaders, management, and tech to align campaigns with goals.
- Achieved strong client retention rates, contributing to company’s top performance metrics.
- Led structured fulfillment meetings to review key performance indicators and define actionable items.
- Supported leadership in decision-making by assessing account health and proposing next steps.
- Developed dashboards displaying appointments, pipeline status, and campaign results for stakeholders.
Supervisor Coordinator
Day Translations, Inc.
07.2020 - 03.2021
- Managed scheduling and resource allocation across multiple shifts and projects.
- Trained new team members on tools, processes, and service standards.
- Supported the creation of Standard Operating Procedures (SOPs) and training materials for the operations area.
Shift Supervisor
Day Translations, Inc.
04.2020 - 07.2020
- Supervised daily production activities and handled operational issues in real time.
- Monitored performance and provided feedback to improve productivity and accuracy.
Education
Bachelor of Science - Business Administration
UNAD
FloridaSkills
- Data analysis
- Strategic planning
- Process optimization
- Team leadership
- Financial forecasting
- Performance metrics
- Process improvement
- Change management
- Organizational skills
- Talent recruitment
- Project management
- Planning and execution
Certification
Lean Six Sigma Green Belt Certification
Tools
- Project & Work Management: Asana, ClickUp, Monday.com, Trello, Zendesk.
- CRM & Marketing Operations: GoHighLevel
- Automation & Integrations: make.com, AI-assisted workflows.
- Payments & Billing: Braintree, Stripe, Flywire
- Finance & Accounting: QuickBooks, FreshBooks
- Translation & CAT Tools: Trados, memoQ, Smartling, Language Weaver
- Translation Operations / ERP: Plunet
- Analytics & BI: Power BI, Excel, Google Sheets
- Collaboration & Productivity: Slack, Zoom, Google Workspace / Google Suite, Microsoft 365
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
The Hopwood Award 2022
References
References available upon request.
Timeline
Account Manager
GSR Media
02.2025 - Current
Chief Operating Officer
Day Translations, Inc.
03.2021 - 01.2025
Supervisor Coordinator
Day Translations, Inc.
07.2020 - 03.2021
Shift Supervisor
Day Translations, Inc.
04.2020 - 07.2020
Bachelor of Science - Business Administration
UNAD