Avie Gardner
Social Services Representative
Monroe,LA
Summary
I am applying for this job as a caring and skilled Social Services Representative, passionate about positively impacting programs and helping participants by providing expert knowledge of the field and support in helping the client understand the procedure and its importance. Over the years, I have become familiar with Family court procedure and its affect on the family unit. Though I have had 22 years of experience, I am always looking for ways to improve my skills in operations and personalizing my assistance to the client and coworkers. One of my better personal qualities is being well-organized and resourceful.
Overview
22
22
years of professional experience
Work History
Social Services Analtst 3
State Of Louisiana Department Of Social Services
Monroe, LA
05.2018 - 11.2020
- Case Management
- Assistant to Supervisor
- Help with vacant caseload's responsibilities
- Continue with special assignment groups as assigned
- Schedule appointments, interview clients, locate missing parents, complete affidavit of arrears, complete child support worksheets, notarize documents, refer cases for court action
- Perform DNA testing (In office, court, and jails)
- Court appearances, stipulate judgments, document court actions
- Process cases for Collection
- Handle Customer complaints
- Case reviews of other worker's caseloads
- Training of new employees as well as those needing refreshing
- Create platforms to possibly be used in the betterment of office procedure
Social Services Analyst 2
State Of Louisiana Department Of Social Services
Monroe, LA
06.2014 - 05.2018
- Case manager for up to 800 cases
- Locate services
- Court Personnel
- Schedule appointments, interview clients, locate missing parents, complete affidavit of arrears, complete child support worksheets, notarize documents, refer cases for court action
- Perform DNA testing (In office, court, and jails)
- Court appearances, stipulate judgments, document court actions
- Process cases for collection
- Handle Customer complaints
Transformation Team Member
State Of Louisiana Department Of Social Services
Monroe, LA
10.2013 - 05.2014
- Review and confirm that the project properly incorporated written policy and procedures
- Review and validate that the progress to test scripts and other documentation was sound and adhered to department/office policies and procedures.
- Participate in testing sessions concerning common application functions to ensure these functions are consistent with maximum efficiency, user-friendliness and provide a seamless flow throughout the system.
- Participate in formal reviews of system deliverables to ensure accuracy and adequacy.
- Act as an 'ambassador' or 'Change Readiness Agent' on behalf of the project and able to favorably communicate the project goals, status and progress to others.
- Participate in User Acceptance Testing (UAT), as well as, end user, superuser, provider, customer and community partner training.
- Assist the CAFE' Support level 2 help desk and implementation support teams.
- Conduct end user training
- Participate in or deliver business testing, training pilot, implementation, and post-implementation support activities.
- Identify and manage issues, risks, defects, and change requests.
- Coordinate communications through the Project Hub Management and Project Team.
Social Services Analyst 2
State Of Louisiana Department Of Social Services
Monroe, LA
09.2002 - 10.2013
- Case Manager for up to 800 cases
- Locate Services
- Court Processing
- Schedule appointments, interview clients, locate missing parents, complete affidavit of arrears, complete child support worksheets, notarize documents, refer cases for court action
- Perform DNA testing
- Attend court, stipulate judgments, document court action
- Process cases for collection
- Handle Customer complaints
Clerk Chief II
State Of Louisiana Department Of Social Services
Monroe, LA
04.1999 - 09.2002
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Prepared meeting materials and took clear notes for other coworkers
- Blood test coordinator
- Customer Service Representative
- Open and set up new case files
- Research and verify case information with the department of family services economic stability office, medicaid, and child protective services.
- Typing, filing, correcting member identification numbers.
- Receptionist with multiline phone system, handle low level customer complaints.
- Assist Staff Attorney
- Schedule DNA testing for 20 parishes (3 regions) and request test dates in areas outside our jurisdiction including other states and prisons.
Education
No Degree - Accounting
Louisiana Business College
Monroe, LANo Degree -
LA Tech University
Ruston, LAHigh School Diploma -
Neville High School
Monroe, LA05.1978
Skills
- Client and Family Interviews
- Client Needs Assessments
- Agency Service Requirements
- Behavioral Management Planning
- Case Management
- Typing
- Power Point, Word, Excel
- Ten Key by touch
- Locate skills
- Training skills
- Court referrals and operations
- Multiple monitor systems
Contact Information
Please consider my resume and contact me at:
Avie Gardner
P O Box 9512
Monroe, LA 71211
Ph: (318) 547-0274
Email: pcari.avi@gmail.com
Timeline
Social Services Analtst 3
State Of Louisiana Department Of Social Services
05.2018 - 11.2020
Social Services Analyst 2
State Of Louisiana Department Of Social Services
06.2014 - 05.2018
Transformation Team Member
State Of Louisiana Department Of Social Services
10.2013 - 05.2014
Social Services Analyst 2
State Of Louisiana Department Of Social Services
09.2002 - 10.2013
Clerk Chief II
State Of Louisiana Department Of Social Services
04.1999 - 09.2002
No Degree - Accounting
Louisiana Business College
No Degree -
LA Tech University
High School Diploma -
Neville High School
Similar Profiles
Aqueelah JacksonAqueelah Jackson
Medicaid Eligibility Specialist at State Of Louisiana Department Of Social ServicesMedicaid Eligibility Specialist at State Of Louisiana Department Of Social Services
Shaquana JonesShaquana Jones
Child Welfare Specialist at State Of Louisiana, Department Of Children, Family ServicesChild Welfare Specialist at State Of Louisiana, Department Of Children, Family Services
Alicia Kaahanui-GaussAlicia Kaahanui-Gauss
Public Benefits Specialist 3 at Department of Social and Health Services WA StatePublic Benefits Specialist 3 at Department of Social and Health Services WA State