Jessica Spain
Wentzville,MO
Summary
Compassionate Social Services Specialist employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support and is a strong advocate for those in need.
Overview
7
7
years of professional experience
Work History
Social Services Specialist
Missouri Children's Division
10.2021 - Current
- Enhanced client satisfaction by providing personalized case management and support services.
- Improved service delivery by conducting thorough assessments and developing tailored intervention plans.
- Conducted home visits as part of comprehensive case management services, assessing family dynamics and living environments for potential concerns.
- Assisted clients with crisis intervention, providing immediate support and coordinating necessary resources for stabilization.
- Advocated for policy changes to better serve vulnerable populations within the community.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
Target Security Specialist
Target
08.2020 - 06.2021
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Responded quickly to emergency situations to assess and deflect issues.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Beauty Consultant
Target
02.2020 - 08.2020
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Payless Shoe Source
08.2018 - 06.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Pet Caregiver
Wag'n Tail Retreat
04.2017 - 01.2018
- Increased customer loyalty through consistent, high-quality service for each pet in my care.
- Reduced pet owners' stress levels by managing daily routines and schedules for their animals.
- Ensured a clean and safe environment for pets by maintaining sanitary living spaces and administering preventative health measures.
- Streamlined administrative tasks such as scheduling appointments, updating client records, and processing payments to ensure efficient operations within the business.
- Maintained a safe environment for both pets and caregivers by adhering to strict safety protocols during playtime, outings, or transportation.
- Administered regular and special medications for pets.
Education
Bachelor of Science - Criminology
Missouri State University
Springfield, MO12.2020
Skills
- Crisis intervention
- Empathy development
- Team collaboration
- Family support
- Time management
- Trauma-informed care
- Active listening
- Attention to Detail
- Client and Family Interviews
- Problem-Solving
- Client Advocacy
- Treatment Planning
Timeline
Social Services Specialist
Missouri Children's Division
10.2021 - Current
Target Security Specialist
Target
08.2020 - 06.2021
Beauty Consultant
Target
02.2020 - 08.2020
Sales Associate
Payless Shoe Source
08.2018 - 06.2019
Pet Caregiver
Wag'n Tail Retreat
04.2017 - 01.2018
Bachelor of Science - Criminology
Missouri State University
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