Avielle Pearson
Atlanta,Georgia
Summary
Dynamic professional with a proven track record at Georgia State University, excelling in research analysis and effective communication. Skilled in developing innovative strategies and organizational systems, I leverage Microsoft Excel to enhance productivity. Adept at building relationships and driving results, I thrive in fast-paced environments while maintaining a focus on customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Writer Researcher
Georgia State University
Atlanta , GA
01.2022 - Current
- Researched and developed a documentary exploring the social, environmental, and economic benefits of thrifting.
- Wrote, directed, and organized narrative structure to clearly communicate themes of reuse and conscious consumerism.
- Developed an original terminology system to describe and teach strategic thrifting methods.
Dean's Assistant
Georgia State University
Clarkston, Georgia
08.2021 - 01.2023
- Managed calendars and scheduled appointments for the Dean and faculty.
- Assisted in organizing events and meetings for academic departments.
- Prepared documents and presentations for departmental meetings and reports.
Sales Representative
Response Mine Interactive
Buckhead, USA
06.2017 - 08.2019
- Increased revenue by implementing effective sales strategies in all aspects of the sales cycle process from prospecting leads through close.
- Thorough knowledge of all products, provided superior customer service and maintained a 28% out of 33% conversion rate.
- Created organizational systems using Excel spreadsheets for reports, agendas and contracts.
- Trained and mentored new sales representatives; used ongoing metrics to identify sale patterns with regard to sales representatives; tracked schedules, managed agent breaks and lunches to meet call center forecast.
Customer Service Representative
Southeastern Regional Transport Authority (SRTA)
Atlanta, USA
01.2017 - 03.2018
- Handled high call volume of customer calls for Peach Pass and Express; answered questions, resolved product or service problems, expedited corrections or adjustments; followed up to ensure resolution in an acceptable timeframe.
- Opened and maintained customer accounts; assisted with orders, refunds or exchanges.
- Prepared product and service reports.
- Worked in a team environment; built sustainable relationships through open and interactive communication.
Customer Service Representative - Chase Mortgage Department
Assurant
Duluth, USA
01.2016 - 10.2017
- Reviewed and evaluated loan applications for compliance with underwriting guidelines and regulatory standards.
- Analyzed financial documentation, including tax returns, bank statements, pay stubs, and credit reports, to assess borrower eligibility and repayment capacity.
- Maintained accurate underwriting records within internal databases and loan management systems.
Education
Bachelor of Arts - Film And Media
Georgia State University
Atlanta, GA01-2025
Skills
- Microsoft Outlook
- Research analysis
- Microsoft Word
- Microsoft Excel
- BlackKnight
- Five9
Certification
Cyber Security, 2018
References
Available Upon Request
Timeline
Writer Researcher
Georgia State University
01.2022 - Current
Dean's Assistant
Georgia State University
08.2021 - 01.2023
Sales Representative
Response Mine Interactive
06.2017 - 08.2019
Customer Service Representative
Southeastern Regional Transport Authority (SRTA)
01.2017 - 03.2018
Customer Service Representative - Chase Mortgage Department
Assurant
01.2016 - 10.2017
Bachelor of Arts - Film And Media
Georgia State University