Serina Hopkins
Lincoln,USA
Summary
I have multiple skills from customer service to loss prevention. I have computer skills and work well with the technology available today.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Service writer
Walmart
Lincoln, IL
02.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Driver
Advance Auto Parts
Springfield, US
09.2023 - 12.2024
- Delivered parts to car mechanic shops, ensuring timely availability of necessary components.
- Organized and stored merchandise from the truck in designated areas of the warehouse.
- Take returns back to store .
Merchandiser
Driveline Retail Merchandising
Lincoln, US
07.2017 - 09.2023
- Traveled to multiple Dollar General locations for product management.
- Removed old product, replaced tags, and set up new planograms.
- Employed by the company on two separate occasions.
- Worked part-time, adjusting hours according to personal schedule.
- Created and managed my own work schedule for flexibility.
Server
Cracker Barrel
Lincoln, US
05.2023 - 06.2023
- Provided excellent service to enhance customer satisfaction, Added finishing touches to food plates for visual appeal on the line, clean tables.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and special dietary needs.
- Collaborated with kitchen staff to ensure timely food delivery.
Caregiver
self employed
Lincoln, US
12.2021 - 04.2023
- Provided care for a cancer patient.
- Provided personal care for clients, ensuring comfort and safety.
- Assisted clients with daily living activities, including bathing and grooming.
- Developed individualized care plans based on client needs and preferences.
Animal Caretaker
SIU Medicine
Springfield, US
06.2019 - 07.2022
- Ensured animals received proper nutrition and comfort through food, water, and bedding.
- Washed and stocked cages, carts, and racks for proper care of mice and rats in facility.
- Provided daily care for laboratory animals, ensuring proper feeding and sanitation.
- Monitored animal health and reported any issues to veterinary staff promptly.
- Assisted in the training of new staff on animal handling procedures.
Scheduler
SIQ
Decatur, US
03.2018 - 06.2019
- Organized phone numbers to facilitate appointment scheduling.
- Managed document filing and faxing to ensure timely communication.
- Coordinated scheduling for multiple teams to optimize workflow efficiency.
- Managed calendar entries and ensured timely updates for project deadlines.
- Collaborated with department heads to align scheduling needs and priorities.
Advocate
Convey Health Solutions
Decatur, US
10.2017 - 01.2018
- Handled inquiries regarding medication and insurance claims to support patient needs.
- Drafted legal documents for compliance with healthcare regulations and policies.
- Advised clients on legal rights and obligations regarding healthcare services.
- Represented clients in negotiations to resolve disputes and legal issues.
Telemarketer
Marketing Alternatives, Inc.
Taylorville, US
10.2016 - 09.2017
- Handled incoming calls and processed customer orders.
- Conducted outbound calls to potential clients for marketing campaigns.
- Engaged customers in conversation to promote product awareness.
- Updated and maintained customer databases for accurate records.
Deli Clerk
County Market
Sherman, US
09.2016 - 10.2016
- Prepared nutritious meals to ensure customer satisfaction.
- Sold a variety of food products to meet customer needs.
- Weighed, measured inventory, and tracked supplies to ensure adequate stock levels for daily operations.
Home Health Aide
CHELP
Decatur, US
03.2016 - 08.2016
- I took clients to doctor.
- I ran errands and cleaned house.
- I prepared meals and kept track of finances.
Sales Associate
Best Buy
Springfield, US
01.2006 - 12.2015
- I sold electronics.
- I placed orders.
- Upsold to current technology.
- I maintained inventory.
- I set up deliveries and installs for tv and appliances.
- I was the book keeper for the appliance department.
- I took care of the inventory and ordering of the appliances.
- I placed them signed them and made sure that returns and exchanges were done correctly.
- I took measurements on units for special deliveries due to building requirements for different homes.
Animal Caretaker
The Fishman pet center
Springfield, US
03.2014 - 10.2014
- Took care of animal's.
- Cleaned cages.
- Kept track of inventory and sold animals.
Education
GED -
Skills
- Food Production
- Upselling
- Filing
- Firewall
- Outlook
- Windows
- Communication skills
- Scheduling
- Microsoft PowerPoint
- Kennel Experience
- IOS
- Laundry
- Analysis skills
- Typing
- Microsoft Excel
- Receptionist
- Billing
- Leadership
- Word
- Cleaning Experience
- Telemarketing
- Caregiving
- Pet Sitting
- Medical Scheduling
- Meal Preparation
- Animal Care
- Microsoft Outlook
- Pet Care
- Call Center
- Microsoft office
- Animal handling
- Loss Prevention
- Network administration
- Customer service
- Time management
- LAN
- Operating Systems
- VoIP
- Help Desk
- Network Support
- Remote Access Software
- Home Care
- Android
- VPN
- Retail sales
- Sales
- Inside sales
- Planograms
- Merchandising
- Guest services
- Marketing
- Supervising experience
- Live chat
- Google Docs
- Hospitality
Certification
- Food Safety Certification, 05/01/23, 05/31/28
- Alcohol service training, 05/01/23, 05/31/28
Willing To Relocate
Lincoln, IL
Personal Information
Authorized To Work: US
Timeline
Service writer
Walmart
02.2025 - Current
Driver
Advance Auto Parts
09.2023 - 12.2024
Server
Cracker Barrel
05.2023 - 06.2023
Caregiver
self employed
12.2021 - 04.2023
Animal Caretaker
SIU Medicine
06.2019 - 07.2022
Scheduler
SIQ
03.2018 - 06.2019
Advocate
Convey Health Solutions
10.2017 - 01.2018
Merchandiser
Driveline Retail Merchandising
07.2017 - 09.2023
Telemarketer
Marketing Alternatives, Inc.
10.2016 - 09.2017
Deli Clerk
County Market
09.2016 - 10.2016
Home Health Aide
CHELP
03.2016 - 08.2016
Animal Caretaker
The Fishman pet center
03.2014 - 10.2014
Sales Associate
Best Buy
01.2006 - 12.2015