Michael Witt
2426 Glenview Dr, Freeport,IL
Summary
Experienced manufacturing production worker with a well-versed knowledge of policies and procedures of one of the largest automotive manufacturers in the world. Member of the quality team who was named a JD Power and Associates Top Quality Manufacturing Facility in 2020. Was also nominated for a Passion Coin for performing above and beyond the requirements of my position. Trained and knowledgeable in ISO9001 and WCM practices and procedures. Demonstrated success as a team leader, working cross-functionally to ensure issues were resolved and action plans were created and implemented. As a member of absentee pool I worked in the repair department as needed. Proven ability to set and obtain goals for success. I consider myself as a self-motivated and self-driven person who strives at reaching my goals. I am a dedicated and hard working individual who works hard to achieve personal and company goals. For the past two years i have worked for a Hyster/Yale dealer as a service writer. In charge of dispatching, parts ordering, writing quotes, and invoicing customers.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Writer
Fairchild Equipment / Hyster/Yale dealer
Rockford, IL
12.2022 - Current
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Resolved customer complaints regarding service quality or billing issues promptly and professionally.
- Scheduled appointments for customers based on technician availability.
- Mentored junior team members and managed employee relationships.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Followed up with customers after the completion of service to ensure satisfaction with the results.
- Tracked warranty claims related to customer repairs and submitted necessary documentation to manufacturers.
- As a service writer was responsible for dispatching, work orders, ordering parts, quoting repairs, and working with warranty on needed repairs
- Utilized various software and tools to streamline processes and optimize performance.
US Postal Carrier
USPS
Freeport, IL
03.2022 - 12.2024
- Delivered mail to residents and business within assigned area.
- Provided excellent customer service when interacting with customers regarding postal services offered.
- Delivered special-handling mail such as certified, insured, registered, and express items.
Quality Control Inspector
Stellantis/ Fiat Chrysler automotive
Belvidere, IL
05.2010 - 03.2022
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Completed non-destructive tests and conducted continuous inspections.
- Developed and implemented best practices for defect prevention and continuous improvement.
- Documented nonconformities immediately and recommended techniques for prompt resolution.
Customer Service Representative
Midwest Salt
West Chicago, IL
05.2008 - 05.2010
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Assessed customer needs and upsold products and services to maximize sales.
- Trained new employees on procedures and policies to maximize team performance.
Line Foreman
Wheeling Service & Supply
Woodstock, IL
04.1997 - 03.2008
- Communicated with employees to demonstrate high standards and mitigate issues.
- Viewed and checked job equipment to determine maintenance requirements.
- Supervised projects to uphold schedule requirements and quality demands.
- Managed sites by focusing on safety, operations and productivity.
- Diagnosed and corrected equipment and machinery malfunctions.
- Delegated duties to employees based on skillset.
- Kept production team moving forward for progress in daily site operations.
Education
Associate of Science - Music Education
Highland Community College
Freeport, IL12.1992
Some College (No Degree) - Music Education
Western Illinois University
Macomb, ILSkills
- Production experience
- Inspection procedures
- Quality control
- Reporting and analysis
- ISO 9001 trained
- WCM trained
- Team Leader
- Line Foreman
- Dispatching
- Service writer
- Quoting and parts ordering
- Customer representation
- OSHA compliance
Accomplishments
JD Power and Associates Top Quality Manufacturing Award
Multiple JD Power and Associate awards
Passion Coin Nominee
Forklift certified for 20+ years
Forklift trainer and license certified
Lockout/Tagout certified
Certification
forklift certified
lockout tagout certified
CPR and AED certified
Timeline
Service Writer
Fairchild Equipment / Hyster/Yale dealer
12.2022 - Current
US Postal Carrier
USPS
03.2022 - 12.2024
Quality Control Inspector
Stellantis/ Fiat Chrysler automotive
05.2010 - 03.2022
Customer Service Representative
Midwest Salt
05.2008 - 05.2010
Line Foreman
Wheeling Service & Supply
04.1997 - 03.2008
Associate of Science - Music Education
Highland Community College
Some College (No Degree) - Music Education
Western Illinois University
forklift certified
lockout tagout certified
CPR and AED certified
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