Avigail Lopez-Alvarado
Kansas City
Summary
Motivated and driven student with excellent communication, and interpersonal skills looking to gain valuable experience in a professional setting for a future medical career. Resourceful and well-organized with excellent leadership and team building record. Warm and personable professional dedicated to providing exceptional customer service experiences and resolving skills effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Director of First Impressions
Ignite Medial Resort
09.2023 - Current
- Enhanced customer experience by implementing a welcoming and efficient reception process.
- Streamlined communication channels for better information flow between departments.
- Managed high call volumes with exceptional professionalism and efficiency, maintaining a positive company image.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- Maintained an organized front desk area to create a pleasant environment for all visitors.
- Handled sensitive client information with discretion and confidentiality, adhering to strict privacy policies at all times.
- Resolved customer inquiries promptly and professionally, resulting in increased customer satisfaction levels.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Exhibited professionalism and composure in stressful circumstances.
- Maintained area near entrance to create welcoming and inviting environment for guests.
Restaurant Lead
Mcdonalds
05.2020 - Current
- Provided feedback on employee performance, ensuring that they remain productive and motivated
- Implemented promotional activities to increase sales volume and create brand awareness
- Created weekly schedules for staff members to maximize efficiency and cost effectiveness
- Adapted to thrive in a fast-paced environment by assisting various customers in a short amount of time
- Resolved customer complaints in a timely manner, resulting in increased customer satisfaction ratings
- Demonstrated exceptional leadership skills while managing a team of up to 15 employees
- Tracked budget expenditures related to labor costs, food supplies, and other expenses
- Maintained accurate records of employee performance, attendance, and payroll information
- Managed cash register operations efficiently during peak hours of business.
Education
Pre Med
Metropolitan Community College - Kansas City
Kansas City, MO2026
High School Diploma -
North Kansas City High School
Kansas City, MO05.2023
Skills
- Work Assignments
- Cash Register Operations
- Strong Interpersonal Skills
- Quality Control Programs
- Safety Policies and Procedures
- Call Transfers
- Critical Thinking
- Patient and Courteous
- Effective Customer Service
Certification
- Food handlers Certificate
- Servsafe Certificate
Languages
Spanish
Native or Bilingual
Timeline
Director of First Impressions
Ignite Medial Resort
09.2023 - Current
Restaurant Lead
Mcdonalds
05.2020 - Current
Pre Med
Metropolitan Community College - Kansas City
High School Diploma -
North Kansas City High School