Avijit Talukdar
Supervisor -Emirates Lounge JFK
Queens,NY
Summary
Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management, and inventory coordination. Proven history of innovative management and detail-oriented work. Qualified food service professional bringing 15 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. worked as an assistant manager and ready to lead teams through careful training and empathetic management. Proficient at educating staff on proper beverage handling and serving techniques. Perpetually ready to address customer complaints and concerns with amiable and effective solutions. Also Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction. Practical and proficient in diverse areas such as funding, startup, marketing and employee management. Good documentation, planning and financial administration skills.
Well-versed in food cost percentages and labor controls.
Overview
18
18
years of professional experience
16
16
years of post-secondary education
14
14
Certifications
Work History
Shift Supervisor
FLIK Hospitality JFK Terminal 4 - Emirates Lounge
Jamaica, NY
09.2022 - Current
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Assisted call-in customers with questions and orders.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Passenger Service Agent
Worldwide Flight Services - Cathay Pacific
04.2023 - Current
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Oversaw ticketing, gate and ramp services.
- Tagged baggage and routed to appropriate location for loading and screening.
- Announced flight status updates and information about gate changes over PA system.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Promoted airline loyalty programs, offering exclusive benefits for frequent flyers while increasing brand awareness among customers
Restaurant Owner/Operator
Food Park
Sylhet, Sylhet
01.2015 - 06.2022
- Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Spearheaded menu and staff development through detailed training and facilitation of staff meetings.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Managed payroll, daily deposits and cost controls.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised daily activities of restaurant and 22 employees
Quality Assurance Manager
Independent Bread Distributor
Sydney, New South Wales
04.2012 - 07.2014
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Established and tracked quality department goals and objectives.
- Evaluated interactions between associates and customers to assess personnel performance.
- Prepared and collection production reports.
Quality Assurance Manager
Sydney Bread & Cakes
Sydney, New South Wales
07.2009 - 03.2011
- Cooperated with engineering, manufacturing and corporate accounting to verify adherence to quality standards.
- Reported production malfunctions to managers and production supervisors.
- Implemented new quality assurance and customer service standards.
- Collected production samples regularly and performed detailed quality inspections.
- Managed over 50 customer calls per day and Increase sales by 10%
Assistant Manager
Burger King Renamed As Hungry Jack’s In Australia
Sydney, New South Wales
02.2006 - 03.2010
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Monitored security to protect employees, customers and property.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
Education
Associate of Arts - Diploma in Hospitality Management And Certificate
Metro College & Technology
Queensland, Australia 02.2012 - 03.2014
Associate of Arts - Advance Diploma in Accounting
Ultimo TAFE
Sydney,Australia 04.2010 - 01.2012
High School Diploma -
Jalalabad Cantonment Public School & College
Sylhet, Bangladesh 01.1992 - 07.2004
Skills
Labor cost controls
Accomplishments
- Supervised team of 62 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved manager of the year by completing given tasks with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Employee of the year for my exceptional hard work,behavior and success. ( From Flik CEO )
Certification
AMP | Accelerated Manager Program
Timeline
AMP | Accelerated Manager Program
10-2023
ServSafe Food protection Manager Certification
08-2023
Safety Training for Managers in Foodservice
08-2023
Avoiding Gluten Training Guide-Level selection and implementation certification
08-2023
Preventing Workplace Harassment - New York
08-2023
Wage and Hour 2022
08-2023
Food Allergies and Celiac Disease Training - Chef and Managers
08-2023
Impacts: Inflation Mitigation Plan of Actions
05-2023
Key IT Controls & Cybersecurity for Hourly & Salaried Associates
05-2023
Servsafe Allergens
05-2023
Servsafe Alcohol
05-2023
Passenger Service Agent
Worldwide Flight Services - Cathay Pacific
04.2023 - Current
ServSafe Food Handler
02-2023
Food Protection Certificate (New York)
10-2022
Shift Supervisor
FLIK Hospitality JFK Terminal 4 - Emirates Lounge
09.2022 - Current
Restaurant Owner/Operator
Food Park
01.2015 - 06.2022
Quality Assurance Manager
Independent Bread Distributor
04.2012 - 07.2014
Associate of Arts - Diploma in Hospitality Management And Certificate
Metro College & Technology
02.2012 - 03.2014
Associate of Arts - Advance Diploma in Accounting
Ultimo TAFE
04.2010 - 01.2012
Quality Assurance Manager
Sydney Bread & Cakes
07.2009 - 03.2011
Team Leader Tanning Course
05-2008
Assistant Manager
Burger King Renamed As Hungry Jack’s In Australia
02.2006 - 03.2010
High School Diploma -
Jalalabad Cantonment Public School & College
01.1992 - 07.2004
Similar Profiles
Freddy AnezFreddy Anez
Operations Supervisor at JFK International Air Terminal, LLCOperations Supervisor at JFK International Air Terminal, LLC
Jairo Nahúun Antunez MartinezJairo Nahúun Antunez Martinez
Line Cook at FLIK Hospitality, Freddie MacLine Cook at FLIK Hospitality, Freddie Mac
Jodi EsquivelJodi Esquivel
Prep Cook at FLIK HospitalityPrep Cook at FLIK Hospitality