Avinash Irrinki
Canton
Summary
Dynamic Guest Service Specialist with a proven track record at Mister Car Wash, excelling in customer relations and cash handling. Recognized for enhancing guest satisfaction through exceptional service and effective problem-solving. Committed to maintaining a clean environment while training new team members, ensuring a reliable and efficient service experience.
Overview
4
4
years of professional experience
Work History
Guest Service Specialist
Mister Car Wash
Canton
02.2024 - 12.2024
- Delivered exceptional customer service, fostering increased guest satisfaction and loyalty.
- Maintained clean and well-organized car wash site, contributing to positive guest experiences.
- Worked closely with team to provide fast, quality service to customers.
- Promoted car wash products and Unlimited Wash Club memberships, driving customer engagement.
- Ensured safe entry for customers into car wash tunnel to prevent accidents.
Cashier
Home Depot
Canton
08.2020 - 09.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Processed sales transactions to prevent long customer wait times.
- Answered customer questions and provided store information.
- Delivered exceptional customer service through active listening and engagement with patrons.
- Helped customers find specific products, answered questions and offered product advice.
- Helped with purchases and signed customers up for rewards program.
- Processed refunds for worn, damaged and broken merchandise.
- Trained new team members on cash register operations, stock procedures, and customer service best practices.
- Collaborated with front-end staff to enhance customer experience and streamline assistance.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Bachelor of Science - Occupational Therapy
Eastern Michigan University
Ypsilanti, MI04-2026
Associate of Science -
Schoolcraft College
Livonia, MISkills
- Customer Service
- Cash Handling
- POS Systems
- Customer Transactions
- Customer Relations
- Work Task Prioritization
- Problem-Solving
- Detail-Oriented
- Computer skills
- Adaptable to Shifts
- Reporting skills
- Strong communication
- Dependable Team Player
- Trustworthy Service Provider
- Integrity in Service
- Commitment to Team
Timeline
Guest Service Specialist
Mister Car Wash
02.2024 - 12.2024
Cashier
Home Depot
08.2020 - 09.2021
Bachelor of Science - Occupational Therapy
Eastern Michigan University
Associate of Science -
Schoolcraft College