AVINASH KUMAR
Bayonne,New Jersey
Summary
Experienced with vast IT experience. Skills include cloud management, analytical thinking and creative problem solving. Able to apply client service concepts to IT to improve user experience for clients, employees, and administration.
- AWS- SAA-C02 Certified Professional with experience in IT Operations, Cloud System Administration and Technical Support SOC 2 Analyst
- Monitoring and analysis of security events to determine intrusion and malicious events
- Firewalls – AWS, Azure
- Laptop & Desktop Support, Onboarding and Offboarding.
- Database systems (MySQL, Microsoft SQL or similar), Aurora, computer hardware and networking
- System Administration and IAM experience in IT Operations
- O365 Tenant Administration, Azure Active Directory and Azure Security & Compliance
- McAfee/Webroot, Bit locker, MS Exchange, AWS, Azure, Email Filtering
- DNS, Bit locker, DHCP, DNS, LAN, WAN & VPN, Multi Factor Authentication (MFA) (iOS / Android)
- Experience in Windows 2003, 2008, 2008 R2 and 2012, 2016/2019 server administration
- Exposure in managing projects on installation, maintenance, IT infrastructure development
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Senior IT Specialist
Sincera Technologies
03.2021 - Current
- Exchange online, Azure Active Directory, AZURE AD connect/ADFS, DLP, MFA, Conditional access policies, Intune, MAM/MDM, Endpoint management
- Microsoft Intune -Company Portal, MS licensing, O365 Tenant Administration, Exchange online
- MS Teams, One Drive, Share Point etc
- Manage email services (Exchange Online) create and maintain 0365 Exchange mailboxes, user accounts
- O365 Exchange Online Administration (Domains, Policies, Message Tracing, Spam, MS Defender and O365 Security & Compliance center- Endpoint Security)
- Email Filtering, DMARC, DKIM, SPF
- Exchange Migration (Tenant to Tenant)- Mail/SharePoint Online/One Drive, Teams migration by using third party application tool (Quest ODM)
- Updated user accounts and prepared new domain accounts
- FTP – Server /Domain & User Accounts AWS – AWS cloud services: EC2, S3 , IAM, VPC, DNS , Network Ports, Identity and Access Management
- AWS firwalls , Security Groups and VPC
- Public and Private Ip’s
- Backup, Restore and upgrading of EC2 servers, set up VM's and resolve desktop/server connection issues
- Understanding of regions, availibilty zones, security groups and commonly used AWS services
- Ability to do Admin tasks for Windows & Linux instances hosted in AWS environment.
Shift Lead
SAP LABS, Inknowtech Pvt. Ltd
Bangalore
05.2014 - 02.2020
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
- Knowledge of networking and server architecture (TCP/IP, DNS, DHCP, and Active Directory)
- Reviewing progress and results of Problem Tickets with client and (senior) management; supporting in determination of problem priority, service levels and remedial action
- Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan
Technical Service Associate
Aditya Birla Minacs
Bangalore
08.2013 - 04.2014
- Liable for taking control of and resolving Complex Technical and Escalated customer issues
- Managed documents and simulated complex customer issues to find solutions and fixed customer inquiries and problems & dispatched additional service as necessary
- Provided technical support with issue resolution via Phone/Chat/Email electronic medium.
Desktop Support Engineer
I-Fact Technologies
Bangalore
05.2011 - 08.2013
- Initiate and complete Microsoft Windows server operating system updates & Configure antivirus software to fully protect IT environment
- Install computer hardware and software on desktops to keep versions current
- Languages Known: English & Hindi
Education
B.Tech - Electrical & Electronics Engineering
National Institute of Science & Technology
01.2010
Diploma - Electrical Engineering
BDSE
01.2006
Skills
Technical Skills
- Cloud Platform: MS Azure, AWS (IAAS, PAAS)
- Active Directory, ADFS, Technical support, Windows, Linux, Windows, and Linux servers, Troubleshooting MS Office Tools, Windows 8, 10, 11, MAC OS (MAC Basics)
- Ticketing Tool – Service now, Freshdesk, Quick Books, Knowbe4, Keeper, Jira, Atlassian
- Core Competencies
- Cloud Infrastructure Troubleshooting Technical Support IT Operations
- System Admin Incident Management SLA Management Team Management
Interpersonal Skills
- Team Player
- Problem Solver
- Collaborator
Certification
- AWS Certified Solutions Architect Associate (SAA -CO2)
- Microsoft Azure (AZ -100) Master’s in network administration (MNA)
Timeline
Senior IT Specialist
Sincera Technologies
03.2021 - Current
Shift Lead
SAP LABS, Inknowtech Pvt. Ltd
05.2014 - 02.2020
Technical Service Associate
Aditya Birla Minacs
08.2013 - 04.2014
Desktop Support Engineer
I-Fact Technologies
05.2011 - 08.2013
B.Tech - Electrical & Electronics Engineering
National Institute of Science & Technology
Diploma - Electrical Engineering
BDSE
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