Avinash Singh

• Managed project schedules and coordinated resources across multiple teams.
• Facilitated communication between stakeholders to ensure project alignment.
• Developed project documentation to outline goals and deliverables.

Lead service for newer adp offering - ADP mytax. Facilitates all service inquiries. Reconciliation to ensure accurate and timely deposits to the IRS. Assist with marketing to drive user adoption.

Created new penalty and interest process to track and review all open cases over $100k. Ensured stakeholders are aware and discuss root cause, ownership, prevention and possible agency abatements.

Relationship manager for multiple escalated client accounts to ensure client satisfaction and stay with ADP.

Trend analysis with sales team to understand wins and losses. Support sales team with incoming inquiries related to service.

• Managed client relationship inquiries and resolved issues promptly.
• Coordinated onboarding processes for new clients and ensured smooth transitions.
• Secured new business by participating in sales prospect meetings.
• Assist in the development and implementation of best strategies and approaches to improve operational efficiency.
• Lead high performing team of 10-12 tax account managers in charge of $1b in liabilities and tax filings.
• Developed associates through CARE - courageous, advisory, responsiveness, and empathetic. Utilized standout to ensure associate engagement and focus.

• Managed daily operations to ensure efficient workflow and optimal customer service.
• Led staff training programs to enhance team performance and service quality.
• Oversaw inventory management processes to maximize sales and control costs.
• Lead a team of 7 managers and 30 associates to ensure execution of organizational objectives initiatives and achievement of store and profit goals.
• Fostered relationships with community to drive partnership and sales.
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• Managed client relationships to ensure satisfaction and retention.
• Developed account strategies to align with client needs and business goals.
• Coordinated with internal teams to deliver tailored solutions for clients.

Supervised and ascertain client meetings to ensure timely filing submissions and customer satisfaction and retention.

Top team performer by ensuring first class client service and quality in operations service as subject matter expert and providing solutions.

• Managed daily store operations and ensured adherence to company policies.
• Trained and mentored staff to enhance customer service skills.
• Oversaw inventory management and coordinated stock replenishment efforts.

Oversaw all aspects of store operations including sales customer service profit and loss staffing merchandise inventory loss prevention and payroll.

Enhanced the effectiveness of business operations by analyzing costs, creating budget and initiating corrective measures.

Lead a team of 20 plus managers and associates to maximize their potential and exceed performance goals.

• Supervised store operations to ensure compliance with company policies and procedures.
• Trained and mentored staff to enhance customer service and operational efficiency.
• Managed inventory levels, ensuring timely restocking of products on shelves.

Administer workforce by managing staffing plans hiring interviewing and terminations of ongoing and new associates.

• Led team to enhance customer service initiatives and improve shopping experience.
• Trained and mentored new staff on operational procedures and company policies.
• Coordinated daily workflows to ensure timely completion
• Oversaw and measured varying kpis within a retail environment including administering sales and staff activity, attaining sales targets, solving customer complaints, preparing sales reporting, and timely completion of tasks.
• Assisted senior management in finding ways to advance commercial operations while managing team performance.
• Ensured employees complied with established security sales and daily tasks.
• Decided improvement plans and fostered professional advancement resulting in immediate promotions.