Avionce Underwood
Dothan,AL
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Walmart and Dunkin Donuts. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for training new staff and implementing process improvements, ensuring efficient operations and a welcoming environment.
Overview
3
3
years of professional experience
Work History
Cashier and Stocking Associate
Walmart
Dothan, AL
04.2025 - Current
- Processed customer transactions accurately using point-of-sale (POS) system.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in training new staff on cash handling procedures and customer interaction techniques.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Monitored inventory levels at the register, alerting management to restock needs as necessary.
- Implemented effective cash management practices, ensuring balanced drawers and accurate reporting.
- Engaged with customers to promote loyalty program, enhancing repeat business opportunities.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Hairstylist
Hers Studio
Dothan, AL
03.2023 - 09.2024
- Delivered personalized consultations to assess client needs and preferences.
- Executed a variety of hair cutting, coloring, and styling techniques with precision.
- Maintained cleanliness and organization of workstations for optimal efficiency.
- Educated clients on hair care products and maintenance routines for lasting results.
- Assisted in training new stylists on salon protocols and best practices.
- Managed appointments using salon software to optimize scheduling and workflow.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
Cashier Team Lead
Dunkin Dounts
Dothan, AL
11.2022 - 12.2023
- Supervised cashier team to ensure efficient service and customer satisfaction.
- Trained new staff on register operations and customer interaction protocols.
- Managed cash handling procedures to maintain accuracy in transactions.
- Resolved customer complaints effectively, enhancing overall guest experience.
- Coordinated inventory management to optimize stock levels and minimize waste.
- Assisted in scheduling shifts to ensure adequate coverage during peak hours.
- Implemented process improvements that streamlined checkout operations.
- Monitored team performance, providing feedback to promote skill development.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Cashier
Full Moon BBQ
05.2022 - 10.2022
- Processed customer transactions efficiently using point-of-sale system.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of dining and service areas.
- Handled cash, credit, and debit transactions accurately.
- Provided exceptional customer service to enhance dining experience.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Dothan High School
Dothan, ALSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash handling and management
- Cash register operation
- Written and verbal communication
Timeline
Cashier and Stocking Associate
Walmart
04.2025 - Current
Hairstylist
Hers Studio
03.2023 - 09.2024
Cashier Team Lead
Dunkin Dounts
11.2022 - 12.2023
Cashier
Full Moon BBQ
05.2022 - 10.2022
High School Diploma -
Dothan High School