Katrece Holiday
Winston-Salem,NC
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at JCPenney, through exceptional customer service and merchandising knowledge. Adept at fostering teamwork and collaboration, I consistently exceed sales targets by leveraging my problem-solving skills and multitasking strength.
Overview
2023
2023
years of professional experience
Work History
Sales Associate/cashier/stocking
JCPenney
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Enumerator
US Census Bureau
- Managed time effectively while working independently, prioritizing tasks to meet project deadlines consistently.
- Increased efficiency in data entry by accurately inputting collected information into the designated database system.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
Transportation Security Screener
Department Homeland Security
- Checked over Number passenger tickets per day to verify validity of each ticket.
- Wrote reports of daily activities, property and equipment damage and unusual occurrences.
- Authorized and monitored departure and entrance of visitors and employees to maintain security of premises.
- Utilized chemical swab systems and explosive detection machines to test baggage for explosive materials.
- Conducted routine equipment maintenance checks, guaranteeing optimal performance during screenings and minimizing downtime due to malfunctions.
- Maintained a high level of professionalism while interacting with diverse groups of travelers, ensuring a positive experience at the checkpoint.
- Increased overall airport safety through regular collaboration with airline representatives, local law enforcement agencies, and other airport stakeholders.
- Performed pat-down or handheld wand searches of passengers triggering machine alarms to determine items warranting further investigation.
- Contributed to a safe travel environment by promptly addressing any safety concerns or hazards within the screening area.
- Implemented best practices for handling sensitive situations involving uncooperative or agitated passengers, ensuring safety for all involved parties.
- Reduced wait times for passengers by streamlining the screening process and effectively managing passenger flow.
- Provided exceptional customer service to travelers, offering assistance as needed while maintaining professional conduct throughout interactions.
- Collaborated with fellow screeners to maintain consistent screening standards and improve overall team performance.
- Maximized screener efficiency through effective communication and coordination with colleagues during peak travel periods.
- Conducted carry-on and checked baggage searches to locate prohibited items such as weapons.
- Detected potential threats by conducting meticulous and thorough inspections of carry-on items and checked luggage.
- Prevented possible security breaches by identifying fraudulent identification documents or suspicious behavior among passengers.
- Promoted an inclusive and respectful work environment among colleagues, fostering positive team dynamics and effective communication.
- Achieved operational excellence by following strict protocols for passenger pat-downs and physical searches when necessary.
- Supported law enforcement efforts by reporting suspicious activities or individuals to appropriate authorities in a timely manner.
- Ensured compliance with TSA guidelines by consistently adhering to established protocols during all aspects of the screening process.
- Maintained a high level of situational awareness by staying informed on current security threats and relevant trends in the transportation industry.
- Upheld passenger privacy rights during screening processes, ensuring that personal items and information were handled with care and discretion.
- Enhanced security measures by implementing thorough and efficient screening procedures.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Performed pat-downs to look for unauthorized materials and weapons.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Adhered to strict screening techniques and procedures while conducting human screenings.
Sales Associate
Sears
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Omni Channel
Belk Department Store
Winston-Salem, NC
08.2022 - 01.2023
- Monitored industry trends and market developments, proactively adapting channel strategies to capitalize on new opportunities as they arose.
- Conducted regular performance reviews for Channel Partners, identifying areas for improvement and providing support to ensure continued success.
- Organized successful partner events to foster networking opportunities, generate leads, and promote brand awareness.
Education
Bachelor Of Applied Science - Social Psychology
Liberty University
Lynchburg, VASkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Cash Handling
- Money Handling
- Verbal/written communication
- Cash Register Operation
- Stocking and Receiving
- Client Service
- Cash Handling Accuracy
- Merchandising knowledge
Timeline
Omni Channel
Belk Department Store
08.2022 - 01.2023
Sales Associate/cashier/stocking
JCPenney
Enumerator
US Census Bureau
Transportation Security Screener
Department Homeland Security
Sales Associate
Sears
Bachelor Of Applied Science - Social Psychology
Liberty University