Lily Michelle Rodriguez
Henderson ,NV
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate, Cashier, Stocking Associate
Bath And Body Works, Limited Brands
06.2018 - 06.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering the store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds, and resolved transaction issues.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Goodwill
07.2015 - 10.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Michaels Craft Store
03.2014 - 05.2017
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Collaborated with the procurement team to establish steady supply of inventory.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Greeted and served customers professionally, operated cash registers and sanitized checkout area after each customer.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
University of Phoenix
Las Vegas, NV06.2009
Skills
- Merchandise Restocking
- Issuing Receipts
- Accounting Software
- Cash Handling
- Records Maintenance
- Coupon Redemption
- Merchandise Packaging
- Process Transactions
- Merchandising
- Customer Relations
- Hospitality and Accommodation
- Conversant in Spanish
- Shipment Procedures
- Product Location
- Retail Merchandising
- Coaching and Mentoring
- Team Contribution
- Customer Relationship Management
- Informational Materials
- Till Counting
- Currency Counting
- Issue Resolution
- Credit and Cash Transactions
- Group and Individual Instruction
- Guest Satisfaction
- Room Preparation
- Restocking
- Cleaning and Sanitizing
- Refund Handling
- Refunds and Exchanges
- ID Verification
- Store Recovery
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate, Cashier, Stocking Associate
Bath And Body Works, Limited Brands
06.2018 - 06.2019
Sales Associate
Goodwill
07.2015 - 10.2017
Sales Associate
Michaels Craft Store
03.2014 - 05.2017
High School Diploma -
University of Phoenix
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