Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Avionna Law

Avionna Law

MD

Summary

I am a customer-focused professional with experience in IT support and tech sales. I excel at troubleshooting, providing technical guidance, and delivering exceptional customer experiences. My ability to empathize with customers and colleagues allows me to build strong relationships and foster a positive, collaborative environment. I take pride in resolving technical issues, exceeding sales targets, and creating a supportive atmosphere that promotes satisfaction and success for everyone involved.

Overview

2
2
years of professional experience
1
1
Certification

Work History

IT Help Desk Agent

Npower
04.2024 - Current
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems (Zendesk) to manage and process support actions and requests.
  • Configured hardware, devices, and software for many users.
  • Installed and configured operating systems and applications.

Technical Sales Associate

Staples
12.2022 - 03.2024
  • As a Sales Tech Associate at Staples, I combined technical expertise with exceptional customer service to consistently exceed sales targets and enhance customer satisfaction. I demonstrated in-depth product knowledge, guided customers in selecting the right technology solutions, performed product demonstrations, and resolved technical issues with office equipment. My role also included inventory management, maintaining a clean and organized sales floor, and collaborating with the sales team to drive profitability in a fast-paced, technology-driven environment."

Education

High School Diploma -

BLE Academy
Washington, D.C

Skills

  • Customer Service and Relations
  • Technical Troubleshooting
  • Incident resolution
  • Remote support
  • Ticket management
  • Adaptability
  • Communication
  • Zoom
  • Google Tools
  • Microsoft Office

Certification

Google IT Certification, 10/01/23, Coursera, https://www.coursera.org/account/accomplishments/professionalcert/SSKVQ36P45RX


CompTia ITF+ Certification, 11/21/2024, https://verify.comptia.org/

Code: ZMJPZRRYS114QK3Y

Timeline

IT Help Desk Agent

Npower
04.2024 - Current

Technical Sales Associate

Staples
12.2022 - 03.2024

High School Diploma -

BLE Academy

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Avionna Law