Avionne Randolph
Atlanta,GA
Summary
Personable Guest Services Agent skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Observant cosmetologist (in training), skilled at managing customer needs, assessing styles and recommending optimal choices. Technically skilled hair and makeup stylist, recommending products and looks based on physical characteristics and customer requests. Highly coordinated cashier and desk operator with natural aptitude for multitasking and accurate money handling.
Overview
3
3
years of professional experience
Work History
Guest Experience Expert
Renaissance Waverly Hotel
08.2022 - Current
- Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
- Streamlined check-in process for improved efficiency and reduced wait times.
- Maintained high levels of cleanliness in common areas and ensuring a welcoming environment.
- Greeted guests upon arrival by providing warm welcome.
- Assisted guests with booking reservations, providing personalized recommendations based on preferences.
- Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
Sales Associate Specialist
Charlotte Russe
02.2021 - 07.2022
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Education
No Degree - Cosmetology
Paul Mitchell
887 W Marietta St NW Atlanta, Ga 30318 12.2024
Skills
- Upselling strategies
- Guest Experiences
- Outstanding Client Retention
- Customer Education
- Wig Styling
- Hair styling techniques
- Hair extensions
- Guest Services
- Exceptional communication
- Positive attitude
- Natural Hair Care
Timeline
Guest Experience Expert
Renaissance Waverly Hotel
08.2022 - Current
Sales Associate Specialist
Charlotte Russe
02.2021 - 07.2022
No Degree - Cosmetology
Paul Mitchell
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