Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Avisha Amin

Avisha Amin

Columbus,USA

Summary

I'm a results-oriented Assistant Operations Manager with over 8 years of experience helping businesses run smoothly and achieve their goals. I’ve worked hands-on in managing day-to-day operations, guiding teams, and trying strategic initiatives that improve efficiency. I thrive on solving problems, streamlining processes, and making sure things run as smoothly as possible. My leadership style focuses on empowering my team, and I'm passionate about fostering a positive, productive work environment. Whether it's developing staff or working on customer service, I’m always looking for ways to elevate performance and contribute to the company’s success.


Overview

8
8
years of professional experience

Work History

Shift Supervisor

Privansh LLC - Wild Bill's Party Shop
01.2025 - Current
  • Managed daily store operations to ensure optimal customer service and employee productivity.
  • Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Trained new cashiers in POS system usage and customer service best practices, enhancing team efficiency.
  • Used POS register systems to complete transactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
  • Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.

Assistant Operations Manager

Success Overseas
10.2021 - 08.2024
  • Serve as the primary point of contact for clients seeking visa services.
  • Assist in managing and supervising a team of consultants, ensuring they are trained, motivated, and performing at their best.
  • Assign daily tasks to team members and monitor their progress on ongoing client cases.
  • Develop and implement the best practices for visa processing, documentation management, and customer service.
  • Assist in streamlining operational processes, reducing bottlenecks, and improving overall service.
  • Ensure that all legal and regulatory requirements related to visa processing are followed meticulously.
  • Support senior management in developing strategies for expanding the consultancy’s client base and market presence.
  • Prepare and present regular reports to senior management on team performance, client satisfaction, financial health, and operational issues.

Assistant Operations Supervisor

MS Education Consultants
05.2017 - 11.2021
  • Respond to client inquiries via email, phone and assist them with visa application processes and documentation.
  • Detected and resolved minor inconsistencies in forms and supporting paperwork prior to final review.
  • Maintain confidentiality and compliance with immigration laws and internal policies.
  • Help facilitate communication between teams for smoother operations.
  • Manage documents and internal systems as needed.
  • Train new employees and supervise their work.
  • Ensures accuracy and precision in every application deliverable. Assist in planning and execution of business initiatives.
  • Coordinated staff scheduling, maximizing efficiency while minimizing overtime expenses.

Education

Bachelor of Computer Application - Computer Application

Natubhai V. Patel College of Pure & Applied Sciences
Anand, India
04-2017

High School Diploma -

H. M Patel English Medium School
Dharmaj, India
03-2014

Skills

  • Leadership & Team Supervision
  • Customer Service Management
  • Time Management & Multi-tasking
  • Problem Solving & Decision Making
  • Technology Proficiency (Microsoft Office Suite, Google Workspace Suite)

Languages

Hindi
Full Professional
Gujarati
Full Professional
English
Full Professional

Timeline

Shift Supervisor

Privansh LLC - Wild Bill's Party Shop
01.2025 - Current

Assistant Operations Manager

Success Overseas
10.2021 - 08.2024

Assistant Operations Supervisor

MS Education Consultants
05.2017 - 11.2021

Bachelor of Computer Application - Computer Application

Natubhai V. Patel College of Pure & Applied Sciences

High School Diploma -

H. M Patel English Medium School

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