AIDEN MASTEL
Akron
Summary
Experienced shift leader skilled in team training, cash handling, and maintaining food safety standards. Proven ability to resolve customer issues and facilitate communication between staff to optimize service delivery. Adept at managing multiple priorities while ensuring compliance with operational goals and enhancing team performance.
Overview
3
3
years of professional experience
Work History
Shift Leader / Supervisor
Taco Bell
Fairlawn
05.2025 - 06.2026
- Supervised and led teams of 5-10 employees during high-volume shifts to ensure efficient restaurant operations.
- Trained and onboarded over 10 new employees on company policies, food safety procedures, menu knowledge, and customer service expectations.
- Assisted with opening and closing procedures, cash handling, and shift management responsibilities.
- Resolved customer concerns professionally, helping maintain a positive dining experience.
- Facilitated communication between front-of-house and kitchen staff to improve speed, accuracy, and teamwork.
- Maintained cleanliness, food quality, and compliance with company standards.
- Supported management in achieving sales, service, and operational goals during shifts.
Team Member
Taco Bell
Fairlawn
06.2023 - 05.2025
- Delivered friendly and efficient customer service in a fast-paced restaurant environment.
- Processed customer orders and handled cash transactions with attention to detail.
- Worked collaboratively with team members to meet customer service and performance goals.
- Maintained clean and organized workstations and dining areas to ensure a welcoming environment.
- Assisted with inventory stocking and operational tasks to support overall team efficiency.
- Prepared food according to quality and safety standards.
Education
Business Marketing Program - Accounting, Economics, Introduction to Business, Senior Marketing
Copley High School
Copley, OH05-2025
Skills
- Shift management
- Leadership & Team Supervision
- Employee training
- Food Safety and Sanitation
- Food safety
- Inventory management
- Inventory counts
- Point of sale management
- Schedule management
- Cash handling
- Customer service
- Dispute resolution
- Issue resolution
- Conflict resolution
- Attention to detail
- Problem Solving
- Time management
- Multitasking
- Team collaboration
- Microsoft Office
- Effective communication
- Communication
- Team supervision
- Policy enforcement
Volunteer Experience
- Habitat for Humanity, Assisted with community improvement projects and represented the organization professionally.
- Akron-Canton Regional Foodbank, Supported food distribution efforts and provided service to local families in need.
Hobbies and Interests
- Technology and emerging innovations
- Business and marketing
- Leadership and team development
Timeline
Shift Leader / Supervisor
Taco Bell
05.2025 - 06.2026
Team Member
Taco Bell
06.2023 - 05.2025
Business Marketing Program - Accounting, Economics, Introduction to Business, Senior Marketing
Copley High School