Annastasia Luesebrink
Sioux City,IA
Summary
Results-driven Shift Leader with a strong background in team management and customer service. Expertise in conflict resolution and productivity enhancement while maintaining food safety standards. Proficient in cash management, employee training, and daily operations oversight. Strong communicator with problem-solving skills and a focus on workflow efficiency, fostering team cohesion and operational performance.
Overview
8
8
years of professional experience
Work History
Shift Leader
Hardee's
Sioux City, USA
07.2024 - 10.2025
- Cashier order taker drive thru customer service manager opening or closing cash management
- Resolved customer complaints promptly and professionally.
- Resolved customer complaints to enhance customer satisfaction and loyalty.
- Supervised and motivated employees to achieve high productivity and exceptional customer service.
- Supervised team members during high-volume shifts to ensure customer satisfaction.
- Ensured compliance with quality standards in food preparation for consistent customer experience.
- Assisted in training new employees on shift operations.
- Trained new employees on food safety and service protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Shift Leader
Papa John's pizza
Sioux City, USA
01.2020 - 06.2023
- Supervised team during high-volume shifts, ensuring prompt service and customer satisfaction.
- Managed shifts, counted cash, posted deposits, and closed store operations.
- Led team members to uphold productivity and deliver consistent customer service.
- Handled customer complaints and resolved issues promptly and professionally.
- Trained new employees on food safety and service protocols.
- Ensured staff were properly trained on all aspects of their job duties, including safety protocols.
- Monitored food preparation procedures to ensure quality standards were met.
Crew Member
Arbys
Sioux City, USA
03.2018 - 06.2018
- Delivered exceptional customer service, enhancing customer satisfaction in fast-paced environment.
- Accurately and swiftly processed customer orders at the counter, contributing to a seamless service experience.
- Took customer orders at drive-through window
- Ensured cleanliness and organization of workstations and dining areas to support operational efficiency.
- Followed safety and food handling procedures to uphold quality standards.
Crew Member
Wendys
Sioux City, USA
11.2017 - 03.2018
- Provided exceptional customer service in a fast-paced environment.
- Processed customer orders at drive-through window, ensuring timely service and accuracy.
- Maintained cleanliness and organization of workstations and dining areas to enhance customer experience.
- Followed safety and food handling procedures to uphold quality standards.
- Performed cashier duties, efficiently handling transactions and providing accurate change.
Education
High School Diploma -
Norfolk Senior High School
Norfolk, NE12-2014
Skills
- Restaurant management
- Shift Management
- Team leadership
- Food safety management
- Food preparation
- Cashiering
- POS
- POS systems
- Cash Handling
- Customer service
- Upselling
- Sales
- Food Service
- Serving Experience
- Host/Hostess
- Host/hostess experience
- Conflict resolution
- Quality assurance
- Inventory control
- Facility maintenance
- Management
- Leadership
- Team management
- Employee training
- Time management
- Team supervision
- Service management
- Service focus
- Shift leadership
- Goal tracking
- Decision making
- Team motivation
- Problem solving
- Effective communication
- Verbal communication
- Team building
- Positive attitude
- Verbal communication
- OSHA
- Cooking
- Cash management
- POS adjustments
- Shift checklists
- Problem-solving
- POS system operation
- Goal tracking
- Decision making
- Team motivation
- Shift checklists
- Problem-solving
Languages
Spanish
Native/ Bilingual
Timeline
Shift Leader
Hardee's
07.2024 - 10.2025
Shift Leader
Papa John's pizza
01.2020 - 06.2023
Crew Member
Arbys
03.2018 - 06.2018
Crew Member
Wendys
11.2017 - 03.2018
High School Diploma -
Norfolk Senior High School