NALLELY MEJIA
Huntington Beach,California
Summary
Dependable and adaptable shift leader with experience in team supervision, employee training, customer service, cash handling, and daily operations. Recognized for supporting efficient service, resolving customer concerns, and maintaining food-safety standards. Bilingual in English and Spanish with strong communication, organization, and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Leader / Supervisor
Chick-fil-A
06.2023 - Current
- Supervised front-of-house and back-of-house operations, ensuring smooth service flow during peak periods.
- Delegated daily tasks and collaborated with other shift leaders to uphold consistent service standards.
- Train team members on hospitality standards, food-safety practices, and drive-thru procedures.
- Coordinate opening and closing tasks to prepare the business for daily operations.
- Addressed guest concerns and customer complaints professionally, achieving timely and thoughtful resolutions.
- Manage cash drawer procedures and support accurate transaction handling and recordkeeping.
Pizza Maker
Pizza Hut
Huntington Beach, CA
07.2021 - 05.2023
- Stretched dough, applied sauce, and added toppings with attention to presentation and accuracy.
- Stretched dough, applied sauce, and added toppings to enhance presentation and ensure recipe accuracy.
- Operated ovens safely, monitored cooking times, and ensured products met freshness standards.
- Maintained clean preparation stations, sanitized equipment, and followed food-safety procedures.
- Checked ingredient stock and restocked supplies to maintain seamless production flow.
- Adapted to changing orders and customer requests to meet kitchen demands in a fast-paced environment.
Education
High School Diploma - Advanced Placement Spanish
Huntington Beach High School
Huntington Beach, CASkills
- Team leadership & employee training
- Customer service
- Conflict resolution
- Team motivation
- Spanish communication
- Shift operations
- Cash handling
- Opening & closing
- Time management
- Food safety & sanitation
- Inventory restocking
PROFESSIONAL SUMMARY
Bilingual in English and Spanish with strong communication, organization, and problem-solving skills.
Timeline
Shift Leader / Supervisor
Chick-fil-A
06.2023 - Current
Pizza Maker
Pizza Hut
07.2021 - 05.2023
High School Diploma - Advanced Placement Spanish
Huntington Beach High School