Frederick Russell
Jersey City,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Shift Leader / Supervisor
Straight And Narrow
11.2016 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed shift operations, supplied resources and monitored team performance to keep the unit/institution conflict free.
- Enforced company policies and regulations with employees.
- Resolved conflicts between clients to maintain positive and productive environment for the process of recovery.
- Evaluated staff performance and provided coaching to address inefficiencies.
Assistant Manager
Friendly's Restaurant
09.2016 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Video Production Specialist
MSNBC
10.2000 - 10.2011
- Managed video shoots, set teams and performers while creating work schedules and operating production equipment.
- Supported live events with well-controlled lights, sound and video streaming.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Collaborated with directors and camera crews to lay out filming sequences and equipment requirements.
Education
Associate of Science - Computational Science
New Jersey City University
Jersey City, NJNo Degree - Computer Applications
Career Blazers
Paramus, NJSkills
- Operations Management
- Shift Checklists
- Employee Support
- Corrective Actions
- Shift Paperwork Completion
- Client Support
- Complaint Resolution
- Policy and Procedure Enforcement
- Staff Supervision
- Verbal and Written Communication
- Rule Enforcement
- Employee Coaching and Mentoring
- Managing Operations and Efficiency
Timeline
Shift Leader / Supervisor
Straight And Narrow
11.2016 - Current
Assistant Manager
Friendly's Restaurant
09.2016 - 09.2019
Video Production Specialist
MSNBC
10.2000 - 10.2011
Associate of Science - Computational Science
New Jersey City University
No Degree - Computer Applications
Career Blazers
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