Avishek Chakraborty
Phoenix
Summary
Engineering Lead & Solution Architect with 17+ years of experience designing and delivering cloud-native, microservices-based enterprise platforms, specializing in digital transformation, legacy modernization, and scalable architecture design.
Proven expertise in AI-enabled solution architecture, including Machine Learning integration, Generative AI (LLM) use cases, and Retrieval-Augmented Generation (RAG) to drive intelligent automation and customer engagement.
Strong background in insurance and enterprise platforms (Guidewire, CCM/CXM) with deep experience in data-driven architectures, API ecosystems, and cloud migrations (AWS). Adept at translating business challenges into scalable, secure, and AI-ready solutions, while leading cross-functional teams and advising stakeholders.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Engineering Lead
CSAA Insurance Inc.
Glendale, AZ
09.2023 - Current
- Architected cloud-native microservices platforms using .NET Core, Angular, and REST APIs, improving delivery speed by 30% and system resilience
- Led AI CoE initiatives, delivering enterprise AI solutions including Virtual Claims Assistant, underwriting bots, Adjuster AI systems, and knowledge assistants using GenAI and RAG
- Designed AI-ready distributed architectures enabling predictive analytics and intelligent automation across claims and underwriting
- Implemented Docker and Kubernetes (AWS ECS), reducing release cycles by 40% through optimized CI/CD pipelines
- Led cross-functional teams and associate architects, improving code quality by 25%
Technical Manager
Ernst & Young
Phoenix, AZ
07.2022 - 09.2023
- Led OpenText to SmartComm migration and Guidewire cloud modernization
- Delivered 35% ROI and improved customer satisfaction by 10%
- Supported pre-sales architecture, solution design, and stakeholder presentations
- Integrated Salesforce Marketing Cloud for omnichannel communication
Lead Designer
CSAA Insurance Inc.
Glendale, AZ
08.2016 - 07.2022
- Defined CCM architecture strategy across claims, policy, and billing
- Led digital transformation using OpenText Exstream and Kofax
- Improved claims processing by 20% through RPA automation
- Designed scalable multi-channel communication platforms
Senior Roles (CCM / Software Engineering)
ValueMomentum | L&T Infotech | Xerox | TCS | Infosys
Bengaluru, India
01.2008 - 01.2016
- Delivered large-scale CCM and migration programs
- Reduced testing and migration effort by up to 40% through automation
- Built real-time document generation and enterprise frameworks
- Contributed to COE and architecture best practices
Education
Post Graduate Diploma - Business Management
Amity University
Bachelor of Engineering Technology -
Jadavpur University
Skills
- AI Solution Architecture
- Generative AI (RAG)
- Cloud-Native Architecture (AWS)
- Microservices & APIs
- Solution Design & Roadmapping
- Pre-Sales & Client Engagement
- Scalable Data Platforms
- Enterprise Architecture
Certification
- Leadership Program - Activate CSAA
- Cisco AI Technical Practitioner | AITEC
- AWS Certified Cloud Practitioner
- AWS Certified AI Practitioner
- SAFe DevOps Practitioner
- Certified Scrum Master
- Salesforce Marketing Cloud Consultant & Admin
Timeline
Engineering Lead
CSAA Insurance Inc.
09.2023 - Current
Technical Manager
Ernst & Young
07.2022 - 09.2023
Lead Designer
CSAA Insurance Inc.
08.2016 - 07.2022
Senior Roles (CCM / Software Engineering)
ValueMomentum | L&T Infotech | Xerox | TCS | Infosys
01.2008 - 01.2016
Post Graduate Diploma - Business Management
Amity University
Bachelor of Engineering Technology -
Jadavpur University