Aviva Delabruere
Saco,ME
Summary
A detail-oriented and organized waiter/bartender known for exceptional attention to detail and decisive problem-solving abilities. With a strong foundation in customer service and effective communication, i demonstrate leadership qualities that encourage efficient teamwork and deliver exceptional results. My commitment to clean and structured processes, coupled with strong time management, ensures optimal productivity.
Overview
7
7
years of professional experience
Work History
Waiter/Bartender
Megan Lawrence Cooking
06.2022 - 10.2023
- Served high customer volumes during special events, nights, and weekends.
- Maintained an impeccably clean, presentable and well-stocked bar to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Housekeeper/Home Management
Art Farm Property Management
09.2021 - 06.2022
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment
- Vacuumed and mopped floors in bedrooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
Event Caterer
Design Cuisine
03.2019 - 11.2020
- Provided friendly, courteous service to create memorable moments for guests.
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
- Arranged furniture and added decorations to assist in setting up for catering events with strong attention to detail and presentation expertise.
Hostess
Toro Toro
07.2018 - 03.2019
- Greeted customers in a friendly manner upon arrival and provided optional coat check.
- Took reservations and to-go orders by phone.
- Answered customer questions about hours, seating, and menu information.
- Helped food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Hostess/Server
Old Inn On The Green
11.2016 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm stay/dining experience.
- Took dinner reservations as well as room reservations.
- Seated customers in a timely manner by managing reservations and waitlists.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Housatonic Valley Regional High School
Falls Village, CT06.2011
Skills
- Attention To Detail
- Customer Service
- Organization
- Problem-Solving
- Teamwork
- Time Management
Timeline
Waiter/Bartender
Megan Lawrence Cooking
06.2022 - 10.2023
Housekeeper/Home Management
Art Farm Property Management
09.2021 - 06.2022
Event Caterer
Design Cuisine
03.2019 - 11.2020
Hostess
Toro Toro
07.2018 - 03.2019
Hostess/Server
Old Inn On The Green
11.2016 - 05.2018
High School Diploma -
Housatonic Valley Regional High School