AVONELLE Christian
Salesforce Consultant Program Manager
West Newton,MA
Summary
Seasoned Salesforce professional with strong software engineering, business and vendor management skills. Key driver in the success of software programs requiring cross-functional leadership in business and technology. Proven success working in complex organizations spanning multiple cross-functional teams, including onshore and offshore vendors. Deeply experienced in defining vision and strategy, roadmap, business process, change management, Salesforce adoption, requirements and implementing project management processes and methodologies to meet the specific needs of organizations. Track record in resolving issues, identifying risks and mitigation strategies, and successfully driving projects to completion. Strong negotiating skills. Excellent oral and written communication skills. Deeply experienced working as a liaison between senior executives, business, technical teams and 3rd party vendors. Diverse engineering experience as a software developer, software architect, chief engineer, business analyst/product owner, and project/program manager.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Salesforce Program Manager (Contract)
Christian Consulting
08.2021 - Current
- In collobaration with CIO, wrote RFP and managed RFP process for selection of implementation partner in the higher ed domain
- Defined and organized workstreams
- Lead multiple teams of Sales Cloud, Marketing Cloud snf Experience Cloud architects, developers, and QA in delivery of Salesforce projects across a variety of industries
- Create project roadmap, project schedule, and lead the delivery of solutions from conception to delivery
- Lead integration efforts over a spectrum of Salesforce platforms
- Manage scope, schedule and budget
- Manage resources in Mavenlink.
Salesforce Project Manager (Contract)
Indigo Agriculture
09.2019 - 03.2020
- Lead a large, dispersed cross-functional program with multiple technology and business teams
- Build a master project plan and drive the execution of that plan for data cleansing and Saleforce redesign
- Communicate frequently to senior executives on progress of the programs and projects
- Lead both business and technology managers
- Drive delivery of key Salesforce features in an environment with many competing priorities and ambiguity
- Key contributor in building business processes, requirements gathering, architecture, test, delivery, training and adoption
- Built and maintain product roadmap.
Salesforce Consultant/Program Manager
MIT Professional Education
08.2018 - 09.2019
- Lead requirements building, document business process flows, and system architecture development and data migration approach
- Lead evaluation and integration of Salesforce 3rd party software applications including Pardot, Marketing Cloud, Salesforce Communities, Conga, Form Assembly
- Manage suite of vendors in SOW negotiation, development, and product delivery
- Lead cross-functional teams (operations, business, IT management, external vendors) to establish and gain consensus on project goals, objectives, and deliverables
- Negotiate project SOWs with 3rd party vendors
- Down-select vendors, define RFP process and criteria and create RFP
- Create budgets, identify project scope, build integrated schedules, budget and drive deliverables to completion on schedule and within budget
- Communicate project progress by producing executive level project reports to provide timely and accurate project status and decision support information to executive management and steering committee
- Supervise, motivate and mentor cross-functional project team of program managers, business analysts, developers, testers and validation analysts
- Lead change management initiatives.
Salesforce Project Manager
MIT Professional Education
08.2018 - 09.2019
- Lead requirements building, document business process flows, and system architecture development and data migration approach
- Lead evaluation and integration of Salesforce 3rd party software applications including Pardot, Marketing Cloud, Salesforce Communities, Conga, Form Assembly
- Manage suite of vendors in SOW negotiation, development, and product delivery
- Lead cross-functional teams (operations, business, IT management, external vendors) to establish and gain consensus on project goals, objectives, and deliverables
- Negotiate project SOWs with 3rd party vendors
- Down-select vendors, define RFP process and criteria and create RFP
- Create budgets, identify project scope, build integrated schedules, budget and drive deliverables to completion on schedule and within budget
- Communicate project progress by producing executive level project reports to provide timely and accurate project status and decision support information to executive management and steering committee
- Supervise, motivate and mentor cross-functional project team of program managers, business analysts, developers, testers and validation analysts
- Lead change management initiatives.
Senior IT Technical Project Manager/Integration
Lahey Behavioral Health Services
01.2018 - 06.2018
- Lead a large, complex software implementation effort to integrate Netsmart Evolv electronic health record (EHR) system at Lahey Health
- Led migration effort from paper records to electronic health records, including migration of data from SQL Server database to Oracle multi-tenant solution
- Reporting in a matrix organization directly to the president of Lahey Health Behavioral Services as well as IT, prepare for and lead executive steering committee meetings and budget reviews and forecasts
- Provide vendor management services (including change requests, SOW, and invoice reconciliation) for a number of vendors providing both software and services to the organization
- Contain project scope, schedule, budget and forecasting
- Identify and manage integrated master schedule, risks and issues
- Work as a lead project/program manager of a complex and distributed team of business and technical staff including requirements gathering, software design and development, integration, test and training
- Migrated the project management effort from MS Project to Smartsheet and managed all project schedules and dashboards using tools including Smartsheet and Google Suite.
Senior IT Technical Project Manager/Integration
Lahey Behavioral Health Services
01.2018 - 06.2018
- Lead a large, complex software implementation effort to integrate Netsmart Evolv electronic health record (EHR) system at Lahey Health
- Led migration effort from paper records to electronic health records, including migration of data from SQL Server database to Oracle multi-tenant solution
- Reporting in a matrix organization directly to the president of Lahey Health Behavioral Services as well as IT, prepare for and lead executive steering committee meetings and budget reviews and forecasts
- Provide vendor management services (including change requests, SOW, and invoice reconciliation) for a number of vendors providing both software and services to the organization
- Contain project scope, schedule, budget and forecasting
- Identify and manage integrated master schedule, risks and issues
- Work as a lead project/program manager of a complex and distributed team of business and technical staff including requirements gathering, software design and development, integration, test and training
- Migrated the project management effort from MS Project to Smartsheet and managed all project schedules and dashboards using tools including Smartsheet and Google Suite.
Salesforce Project Manager/Solution Architect
WRCM (Nonprofit org)
06.2017 - 01.2018
- Lead enterprise level migration to Salesforce CRM NPSP for tracking of membership, donors and campaigns
- Build product roadmap and lead teams to execute according to plan
- Select and manage all 3rd party IT vendors
- Build and manage schedule, scope, budget, risks and issue for website development effort
- Convert business needs into technical requirements
- Lead website integration effort with Salesforce
- Develop technical strategy, communicate and present to executive management on a weekly basis
- Build curriculum and deliver training courses; coach and build staff
- Develop and build strong relationships with leaders across various business sectors
- Maintain external facing website using WordPress, JavaScript, CSS.
Senior Software Integration Project Manager
Blue Cross Blue Shield
02.2017 - 12.2017
- Led business and technical evaluations of enterprise level document management systems and part A&B Medicare software management system
- Served as key interface amongst vendors, senior management, legal and finance teams
- Negotiated and Developed SOWs including db soltuions in multi-tenant environment
- Led contract negotiations with selected vendors working closely with the client’s legal team
- Managed scope, schedule and budget for product integration effort
- Led requirements workshops and reviewed technical specifications
- Identified and resolve issues and managed risks.
Senior Software Integration Project Manager
Blue Cross Blue Shield
02.2017 - 12.2017
- Led business and technical evaluations of enterprise level document management systems and part A&B Medicare software management system
- Served as key interface amongst vendors, senior management, legal and finance teams
- Negotiated and Developed SOWs including db soltuions in multi-tenant environment
- Led contract negotiations with selected vendors working closely with the client’s legal team
- Managed scope, schedule and budget for product integration effort
- Led requirements workshops and reviewed technical specifications
- Identified and resolve issues and managed risks.
Senior Project Manager/3rd Party Integrations
National Grid
12.2015 - 02.2017
- Led vendor selection of technology solution as well as software and hardware upgrades for Contact Center
- Technical lead of engineering team responsible for upgrading software systems
- Led a cross-functional team of business managers, architects, business analysts, software engineers, subject matter experts, and security engineers to develop and deploy web-based software platform on AIX, Windows Server 2012, and Oracle 12c
- Led migration effort from Oracle 11G to Oracle 12c multi-tenant solution
- Analyzed vendor proposals related to projects, negotiate vendor contracts and manage vendor deliverables
- Developed recommendations related to sourcing strategies for the projects
- Served as technical liaison between the business and IS teams
- Led teams adhering to project governance
- Managed dependencies, risks and action items, roadmaps, costs, forecasting and resource dependencies across projects
- Led projects requiring secure interfaces across multiple third-party vendor solutions
- Wrote requirements; lead technical discussions across multiple vendors
- Created and maintain integrated master schedule.
Senior Project Manager/3rd Party Integrations
National Grid
12.2015 - 02.2017
- Led vendor selection of technology solution as well as software and hardware upgrades for Contact Center
- Technical lead of engineering team responsible for upgrading software systems
- Led a cross-functional team of business managers, architects, business analysts, software engineers, subject matter experts, and security engineers to develop and deploy web-based software platform on AIX, Windows Server 2012, and Oracle 12c
- Led migration effort from Oracle 11G to Oracle 12c multi-tenant solution
- Analyzed vendor proposals related to projects, negotiate vendor contracts and manage vendor deliverables
- Developed recommendations related to sourcing strategies for the projects
- Served as technical liaison between the business and IS teams
- Led teams adhering to project governance
- Managed dependencies, risks and action items, roadmaps, costs, forecasting and resource dependencies across projects
- Led projects requiring secure interfaces across multiple third-party vendor solutions
- Wrote requirements; lead technical discussions across multiple vendors
- Created and maintain integrated master schedule.
Technical Project Manager
Sallie Mae Bank
01.2015 - 11.2015
- Senior project lead from conception to delivery of the largest website redesign project to transition from a legacy to a mobile responsive customer experience
- Developed and managed IT security processes and built information security plan for vulnerability scans and penetration testing to meet software PCI compliance requirements
- Led multi-functional dispersed and third-party vendor teams to gather requirements, define architecture, design and develop software using Java, JavaScript, HTML, CSS, Tridion (for content management) while working closely with business partners and executives for successful delivery of both small and large projects ranging from 300K to 2M each
- Identified, documented and managed issues and risks across a broad range of teams
- Built integrated project schedules incorporating new PMO processes and lead teams to execute to new processes and schedule
- Served as key facilitator for internal and external auditing of PMO practices
- Prepared and present project status to executives and business partners
- Gathered and reviewed status reports from third party vendors
- Led requirements workshops.
Technical Project Manager
Sallie Mae Bank
01.2015 - 11.2015
- Senior project lead from conception to delivery of the largest website redesign project to transition from a legacy to a mobile responsive customer experience
- Developed and managed IT security processes and built information security plan for vulnerability scans and penetration testing to meet software PCI compliance requirements
- Led multi-functional dispersed and third-party vendor teams to gather requirements, define architecture, design and develop software using Java, JavaScript, HTML, CSS, Tridion (for content management) while working closely with business partners and executives for successful delivery of both small and large projects ranging from 300K to 2M each
- Identified, documented and managed issues and risks across a broad range of teams
- Built integrated project schedules incorporating new PMO processes and lead teams to execute to new processes and schedule
- Served as key facilitator for internal and external auditing of PMO practices
- Prepared and present project status to executives and business partners
- Gathered and reviewed status reports from third party vendors
- Led requirements workshops.
Project Manager – 3rd Party Security Solutions
TJX Companies
08.2013 - 12.2013
- Led cross-functional team of project managers in successful integration and launch of 3rd party security products for the TJX enterprise level website
- Technologies: Java, JavaScript, HTML, CSS
- Collaborated with teams to develop security policies and procedures for enterprise level software implementations
- Managed security related issues and risks across a broad spectrum of products
- Led and mentored PMs in the migration from waterfall to agile development
- Led security requirements development, collaboration among project managers, requirements workshops, vendor product integration initiatives, planning and review of vulnerability scan results, and penetration testing of web-based applications
- Led partnerships across a broad range of cloud based, integrated vendor (3rdparty) solutions, providing web application development, security solutions including web application firewall implementation (Akamai, SecureWorks), single-sign on (using SiteMinder), site (front end) development, integration, test, and production support
- Developed and presented weekly reports to executives, managed scope, integrated schedules, and budget.
Project Manager – 3rd Party Security Solutions
TJX Companies
08.2013 - 12.2013
- Led cross-functional team of project managers in successful integration and launch of 3rd party security products for the TJX enterprise level website
- Technologies: Java, JavaScript, HTML, CSS
- Collaborated with teams to develop security policies and procedures for enterprise level software implementations
- Managed security related issues and risks across a broad spectrum of products
- Led and mentored PMs in the migration from waterfall to agile development
- Led security requirements development, collaboration among project managers, requirements workshops, vendor product integration initiatives, planning and review of vulnerability scan results, and penetration testing of web-based applications
- Led partnerships across a broad range of cloud based, integrated vendor (3rdparty) solutions, providing web application development, security solutions including web application firewall implementation (Akamai, SecureWorks), single-sign on (using SiteMinder), site (front end) development, integration, test, and production support
- Developed and presented weekly reports to executives, managed scope, integrated schedules, and budget.
Technology Business Consultant
EMC Corporation
08.2013 - 12.2013
- Developed business case and enterprise level software requirements for high volume external facing website redesign
- Led distributed team ranging from 20-30 team members
- Performed requirements analysis, documentation, and documentation of requirements (use cases and scenarios) for file transfer enhancements
- Developed and integrated process for RFI, POC and final vendor selection
- Ensured successful adoption of vendor selection process including business communication, user training and user acceptance testing
- Consulted with and presented findings to business unit executives as a subject matter expert, providing insight into potential process and technology solutions to business problems, along with generation of integrated master schedule using Agile methodology
- Planned releases, conducted weekly meetings, developed vendor workshops
- Documented and managed risks, issues, and project deliverables to completion
- Conducted hands-on evaluation of various vendor products.
Web-based Engineering Consultant – Senior Project Manager
Medullan/Blue Cross
06.2012 - 11.2012
- Support the Blue Cross PMO office by leading program management and analysis of Pre-RFQ initiatives for Blue Cross, while responsible for the migration of a legacy, multi-vendor web-based software system
- Work directly with CTO and stakeholders across a variety of skillsets to define APIs (including XML)
- Facilitate and review system architecture specifications and requirements definition
- Lead vendor tools reviews and advise senior management accordingly
- Drive program management initiatives to include: generation of program level master integrated schedules using agile/SCRUM principles, risk management, roadmap development, and conversion of business needs to technical requirements
- Lead team of project managers and execute to program level milestones
- Schedule and run PMO level meetings as key customer interface, provide executive level status reports, develop and track enterprise level action items, risk management and customer issues resolution
- Maintain project artifacts on SharePoint and Google docs.
Senior Program Manager
Parametric Technologies (formerly Axeda)
08.2011 - 06.2012
- Led Java-based SAAS platform software development effort for medical device equipment contract
- Reporting to the CTO, led requirements analysis and definition, mapped requirements to sprints, led software estimation efforts, created master integrated schedules, provided technical estimates to customer requirements
- Key customer interface in SOW development, cost estimating, project reporting, action items tracking, risk management and issues resolution
- Led daily meetings with external subcontractors to resolve issues and manage risk
- Tracked joint product development efforts by development and professional services team
- Product owner for development of web-based software for secure, cloud-based data transfer
- Translated business requirements into technical requirements.
Senior Systems Engineer
Wyle Labs
04.2011 - 11.2011
Education
Master of Science in Computer Science -
Northeastern University
Boston, MABachelor of Science in Mathematics - undefined
University of Massachusetts
Lowell, MASalesforce Architect And Admin Training
Visible Edge
2023
Skills
Salesforce Sales Cloud
Certification
Massachusetts, Real Estate Agent
Board Of Directors
Fulfilled Life Ministries, Board of Directors, 2009, Present
Timeline
Salesforce Program Manager (Contract)
Christian Consulting
08.2021 - Current
Salesforce Project Manager (Contract)
Indigo Agriculture
09.2019 - 03.2020
Salesforce Consultant/Program Manager
MIT Professional Education
08.2018 - 09.2019
Salesforce Project Manager
MIT Professional Education
08.2018 - 09.2019
Senior IT Technical Project Manager/Integration
Lahey Behavioral Health Services
01.2018 - 06.2018
Senior IT Technical Project Manager/Integration
Lahey Behavioral Health Services
01.2018 - 06.2018
Salesforce Project Manager/Solution Architect
WRCM (Nonprofit org)
06.2017 - 01.2018
Senior Software Integration Project Manager
Blue Cross Blue Shield
02.2017 - 12.2017
Senior Software Integration Project Manager
Blue Cross Blue Shield
02.2017 - 12.2017
Senior Project Manager/3rd Party Integrations
National Grid
12.2015 - 02.2017
Senior Project Manager/3rd Party Integrations
National Grid
12.2015 - 02.2017
Technical Project Manager
Sallie Mae Bank
01.2015 - 11.2015
Technical Project Manager
Sallie Mae Bank
01.2015 - 11.2015
Project Manager – 3rd Party Security Solutions
TJX Companies
08.2013 - 12.2013
Project Manager – 3rd Party Security Solutions
TJX Companies
08.2013 - 12.2013
Technology Business Consultant
EMC Corporation
08.2013 - 12.2013
Web-based Engineering Consultant – Senior Project Manager
Medullan/Blue Cross
06.2012 - 11.2012
Senior Program Manager
Parametric Technologies (formerly Axeda)
08.2011 - 06.2012
Senior Systems Engineer
Wyle Labs
04.2011 - 11.2011
Master of Science in Computer Science -
Northeastern University
Bachelor of Science in Mathematics - undefined
University of Massachusetts
Salesforce Architect And Admin Training
Visible Edge