Avonna Mosley
Fayetteville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Insurance Customer Service Representative
Cxperts Nation International
Fayetteville, NC
07.2022 - 03.2023
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Fielded customer complaints, escalating complex issues to management for resolution.
Customer Service Representative
EClerx Services
Fayetteville, NC
12.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Associate
Forever 21
Fayetteville, NC
03.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
Customer Service Associate
Target
Fayetteville, NC
06.2018 - 03.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
Education
Associate Degree in Nursing - Nursing
Fayetteville State University
Fayetteville, NC05.2024
High School Diploma -
Westover High School
Fayetteville, NC06.2016
Skills
- Critical Thinking
- Credit Card Reconciliation
- Customer Service and Assistance
- POS Systems and Ordering Platforms
- Listening Skills
- Speaking Clearly
- Sales Quota Achievement
- MS Office Proficiency
- Selling Skills
- Account Updating
Timeline
Insurance Customer Service Representative
Cxperts Nation International
07.2022 - 03.2023
Customer Service Representative
EClerx Services
12.2021 - 06.2022
Sales Associate
Forever 21
03.2019 - 06.2020
Customer Service Associate
Target
06.2018 - 03.2019
Associate Degree in Nursing - Nursing
Fayetteville State University
High School Diploma -
Westover High School