Tatiana Harper
Spring
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Insurance Customer Service Representative
AAA Texas LLC
Costa Mesa, CA
07.2024 - 02.2026
- Assisted customers with policy inquiries and claims processing to ensure timely resolutions.
- Educated clients on insurance products and services, providing tailored recommendations.
- Maintained accurate records of customer interactions within CRM software for follow-up actions.
- Collaborated with team members to streamline customer service processes, enhancing workflow efficiency.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retirement Specialist
Alight Solutions
The Woodlands, TX
08.2021 - 07.2024
- Analyzed client retirement plans to ensure compliance with regulatory requirements.
- Assisted clients in understanding retirement options and benefits available through employer-sponsored plans.
- Coordinated communication between clients and financial institutions to facilitate smooth transactions.
- Developed educational materials to enhance client understanding of retirement planning strategies.
- Provided guidance on investment options, helping clients make informed decisions regarding their portfolios.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Helped clients transition into retirement smoothly by creating detailed income distribution plans and withdrawal strategies.
Customer Service Representative
Iqor Holdings US
Houston, TX
03.2019 - 08.2021
- Resolved customer inquiries through efficient communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining service quality and customer satisfaction.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Trained new employees on customer service protocols and company systems.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collections Agent
A Better Bail Bond
Houston, TX
04.2016 - 01.2019
- Negotiated payment arrangements with clients to facilitate debt recovery.
- Investigated account discrepancies and resolved issues promptly.
- Maintained accurate records of collections activities using proprietary software.
- Educated clients on bail bond processes to improve understanding and compliance.
- Mentored junior staff on best practices for effective collections techniques.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Education
High School Diploma -
North Forest High School
Houston, TX05-2019
Skills
- Organization
- Complaint handling
- Client education
- Trade policy
- Customer service
- Active listening
- Decision-making
- Attention to detail
- Data entry
- Microsoft office
- Critical thinking
- Problem solving
Timeline
Insurance Customer Service Representative
AAA Texas LLC
07.2024 - 02.2026
Retirement Specialist
Alight Solutions
08.2021 - 07.2024
Customer Service Representative
Iqor Holdings US
03.2019 - 08.2021
Collections Agent
A Better Bail Bond
04.2016 - 01.2019
High School Diploma -
North Forest High School