Arnaldo Lara
Houston,TX
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
Support Chat Agent
Uhaul Moving And Storage
Houston, TX
06.2024 - 09.2024
- Assisted customers through online chat platforms by resolving inquiries and troubleshooting issues in real-time.
- Maintained high customer satisfaction ratings with clear, professional communication.
- Documented customer interactions and feedback to support process improvement efforts.
- Simultaneously managed multiple chat conversations while maintaining quality and efficiency.
ACI Agent
Connexus
Houston, TX
05.2022 - 02.2024
- Handled customer inquiries related to account and payment details with precision and efficiency.
- Resolved billing issues and provided accurate information to enhance customer satisfaction.
- Monitored client activities and kept up to date with industry regulations and best practices.
- Contributed to team performance by consistently meeting and exceeding performance metrics.
Education
High School Diploma -
Taylor High School
Houston, TX06-2011
Skills
- Customer Service Excellence
- Data-driven Decision Making
- Problem Solving & Conflict Resolution
- Effective Communication (English/Spanish)
- Ticketing System Management
- Knowledge Base Creation
- Process Improvement
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
- Familiarity with Adobe Illustrator (2 years)
- Chat support
- Billing resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Support Chat Agent
Uhaul Moving And Storage
06.2024 - 09.2024
ACI Agent
Connexus
05.2022 - 02.2024
High School Diploma -
Taylor High School
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