Detail-oriented individual skilled in cleaning and lot/wash maintenance, time management, and effective communication. Committed to orderly and clean customer experiences and training new staff to provide the same.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Staff
Cloud10 Smart Wash
Wyoming, Pennsylvania
06.2024 - Current
Maintained cleanliness and organization of work areas and equipment.
Assisted customers with laundry service inquiries and product selections.
Provided training to new staff on equipment usage and safety procedures.
Engaged with customers to ensure satisfaction and address concerns promptly.
Completed regular and thorough cleaning of equipment, floors, and furniture.
Trained newly hired employees regarding company policies and operations.
Communicated with customers, employees and vendors to answer questions and address complaints.
Maintained cleanliness of stockroom by sweeping and disposing of trash properly.
Collected and disposed of trash from designated areas to maintain cleanliness.
Manager
Claire's Stores
Wilkes-Barre, Pennsylvania
01.2026 - 07.2026
Trained staff on customer service techniques and product knowledge.
Oversaw inventory management and restocking processes to maintain product availability.
Replenished cleaning supplies and ensured proper storage practices were followed.
Collaborated with team members to complete cleaning tasks promptly and thoroughly.
Completed day-to-day duties accurately and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Recognized by management for providing exceptional customer service.
Server/Host
Olive Garden Restaurant
Wilkes-Barre, Pennsylvania
10.2022 - 03.2024
Provided exceptional customer service in a fast-paced dining environment.
Maintained cleanliness and organization of dining areas and service stations.
Assisted guests with menu selections and dietary preferences effectively.
Handled cash transactions accurately at the end of each shift.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cleaned tables and chairs to prepare dining area for next customers.
Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
Certificate of Technical Studies/Highschool Diploma - Multi-Media Technologies
West Side CtC
Kingston, PA
06-2024
Some College (No Degree) - Engineering
Luzerne County Community College
Nanticoke, PA
07-2026
Skills
Customer service
Employee training
Waste disposal methods
Cleaning and sanitizing
Health and safety regulations
Laundry services
Operational efficiency
Hazardous material handling
Chemical handling
Equipment maintenance
Time management
Problem resolution
Work prioritization
Clear communication
Certification
OSHA 10 Certification- Department of Labor, Issued in 2021
OSHA 30 Certification- Department of Labor, Issued in 2023
First-Aid Certification- American Red Cross, Issued in 2026
Audio-Visual Technician Certification- Wsctc
Affiliations
Passionate about traveling and exploring diverse cultures, landscapes, and America's national parks.
Enjoy hiking, wildlife observation, and nature photography, with a strong appreciation for environmental stewardship.
Award-winning artist with artwork recognized in juried art shows and exhibitions, demonstrating creativity and attention to detail.
Value opportunities to experience new places, meet people from different backgrounds, and adapt to new environments.
Timeline
Manager
Claire's Stores
01.2026 - 07.2026
Staff
Cloud10 Smart Wash
06.2024 - Current
Server/Host
Olive Garden Restaurant
10.2022 - 03.2024
Certificate of Technical Studies/Highschool Diploma - Multi-Media Technologies