Avrie Platt
Dresden,TN
Summary
Dynamic Customer Service Representative with experience at Automated Health Systems, excelling in effective communication and problem-solving. Proven expertise in HIPAA compliance and insurance verification, fostering strong patient relationships and enhancing satisfaction. Committed to adapting to changes and streamlining processes, resulting in a more efficient patient access experience.
Overview
2
2
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Automated Health Systems
Nashville
03.2025 - 05.2025
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Logged details of customer service calls in computer system following correct protocols.
- Performed data entry tasks accurately and in a timely manner.
- Displayed strong organizational skills while managing multiple projects simultaneously.
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
- Navigated multiple computer systems and applications and utilized search tools to find information.
LEAD PATIENT ACCESS REPRESENTATIVE I
West Tennessee Healthcare
Martin, TN
08.2023 - 02.2025
- Conducted detailed patient interviews to collect accurate medical histories and demographic information.
- Resolved billing and insurance issues by liaising with financial departments and providers.
- Developed and maintained strong relationships with patients to improve overall patient experience.
- Monitored compliance with healthcare regulations and standards, ensuring adherence to best practices.
- Reduced wait times for patients through efficient scheduling and coordination with clinical staff.
- Provided excellent customer service to ensure patient satisfaction.
- Maintained accurate records of all interactions with patients and other healthcare providers.
Education
HIGH SCHOOL DIPLOMA - undefined
Penn Foster High School
Dresden, TN05.2022
Skills
- HIPAA compliance
- Insurance verification expertise
- Adaptable to change
- Effective problem solving
- Appointment scheduling
- Accurate Data Entry
- Efficient Communication
- Customer relations
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Automated Health Systems
03.2025 - 05.2025
LEAD PATIENT ACCESS REPRESENTATIVE I
West Tennessee Healthcare
08.2023 - 02.2025
HIGH SCHOOL DIPLOMA - undefined
Penn Foster High School