Avril Chavez
Houston
Summary
Dedicated server with proven strengths in order accuracy and upselling techniques, committed to delivering exceptional dining experiences and enhancing customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Head Bartender
Katz's Delicatessen
Houston
04.2024 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Took customer orders accurately and relayed them to kitchen staff.
- Maintained cleanliness of dining area and ensured proper table settings.
- Resolved customer complaints promptly to enhance dining experience.
- Upsold daily specials and beverages to increase overall sales volume.
- Assisted in training new servers on menu items and service procedures.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared drinks according to standard recipes.
- Created signature beverages to increase revenue and patron loyalty.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
Library Intern
University of St Thomas Library
Houston
11.2023 - 04.2024
- Maintained digital cataloging systems to ensure accurate information flow.
- Assisted patrons with research inquiries and resource navigation.
- Conducted regular inventory checks to identify missing or damaged items.
- Collaborated with staff on outreach initiatives to enhance community engagement.
- Scanned documents into digital format for archiving purposes.
- Assisted library patrons in locating resources and providing research assistance.
- Answered phone calls from patrons inquiring about library services.
- Maintained an up-to-date knowledge of library policies, procedures, and services.
- Assisted with cataloging new items into the library database.
- Developed instructional materials, including handouts and presentations, for patron use.
- Attended meetings with librarians to discuss upcoming projects or initiatives.
- Processed interlibrary loan requests from other libraries.
- Oversaw check-in and check-out process of library books and materials at circulation desk.
Server
Hungry's Café and Bistro
Houston
05.2023 - 10.2023
- Implemented feedback from customers to improve service quality and menu offerings.
- Set up tables in between patrons to reduce wait times.
- Filled condiments and napkin containers during slack periods.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Stocked service areas with supplies during slow periods.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Westside High School
Houston, TX06-2023
Some College (No Degree) - Pre-Dental
University of St. Thomas
Houston, TXSkills
- Receptive to feedback
- Order accuracy
- Upselling techniques
- Menu knowledge
- Sense of urgency
- Inventory management
- Time management
- Resilience
- Patience
- Excellent memorization
Certification
- Food Handler's
- TABC
Languages
English
Professional
Spanish
Professional
French
Limited
Affiliations
- I cook in my freetime
- I'm an avid salsa dancer
- I sketch and paint when I can
Accomplishments
- I was awarded the Aquinas scholarship (10,000 yearly)
References
References available upon request.
Timeline
Server/Head Bartender
Katz's Delicatessen
04.2024 - Current
Library Intern
University of St Thomas Library
11.2023 - 04.2024
Server
Hungry's Café and Bistro
05.2023 - 10.2023
High School Diploma -
Westside High School
Some College (No Degree) - Pre-Dental
University of St. Thomas
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